Oracle provides the world’s most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.
We are recruiting to fill the position below:
Job Title: Support Renewal Representative
Ref No: 18000FEA
Location: Lagos
Job Type: Regular Employee Hire
Job: Sales
Introduction
Ref No: 18000FEA
Location: Lagos
Job Type: Regular Employee Hire
Job: Sales
Introduction
- Reports to Director, Customer Success Manager for Sub Saharan Africa. Position is located in Lagos, Nigeria
- No direct reports
- Works as part of the Support organization contracts Renewals team
- Deliver to set renewal booking target and specific KPI’s.
Detailed Description
- As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
- Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
- This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
- Drive the renewal of Oracle’s contracts to existing customers.
- Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle’s portfolio.
Responsibilities
- Executing sales activities (e.g. presentations)
- Will be responsible for Renewing Support Contract for both Hardware & Software
- Performing Quality Assurance on regional Support renewals business
- Maintain Good relations between Oracle, its customers and business partners
- Presenting quotations to clients and manage them through the approval process
- Maintaining Support Renewal forecasts and Oracle Service Contracts system (OKS)
- Building and maintaining relationships with decision makers in the designated Accounts
- Maintaining Account plans for Top Accounts
- Negotiating and commercial management of designated Accounts
- Managing the bid process through to closure
- Ensuring client issues are escalated to the relevant parties within Oracle
- Positioning the value of Support to customers
- Working with designated Partner organizations on specific opportunities and renewals
Accountabilities
- Work closely with existing Renewal Reps in Sub-Saharan Africa
- Build and maintain relationships within Support and across Lines of Business.
- Write approval requests, where necessary, in compliance with Oracle standards.
- Obtain appropriate management approvals.
- Ensure the contracts are legally compliant and commercially viable
- Maintain accurate records of all sales activities and key contacts in the Account
- Produce regular and accurate forecasts as requested by the Service Sales Director. Ensure OKS is updated daily.
- Maintain a breadth of knowledge of Oracle’s products and Services
- Operate in line with Oracle’s business processes and procedures
Competencies:
- Credibility, attention to detail
- Decision Making
- Personal Drive, results orientation
- Influencing and negotiating
- Customer Focus
- Building effective customer relationships with mid management and C level
- Effective written and oral communication in business French and English
- Business Acumen
- Organizational sensitivity and awareness
Professional Competencies:
- Oracle Support Market knowledge
- Knowledge of sales cycle and process
- Experience of Service Selling
- 5-8 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. May have project lead role.
- Minimum 5 Years experience in IT Market
- Excellent Local and English Language
- Ability to travel & to work under pressure
- Excel, Financial tools competency
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