Grand Pela Hotel and Suites, Abuja, managed by Premium Swiss Hotels & Resorts Zurich-Switzerland, is a luxury 4Star hotel located at the residential area in Durumi, near American International School, Abuja. The Hotel is 30 minutes’ drive to/from Nnamdi Azikiwe International Airport and 15 minutess from the city Centre of Abuja.
We are recruiting to fill the position below:
Job Title: Hostess
Location: Abuja
Employment Type: Full-time
Responsibilities
- Greet guests, escort them to their seats or waiting areas, and present them with menus and wine lists
- Assign guests to tables suitable for their needs
- Direct guests to coatrooms and waiting areas such as lounges
- Ensure guests are seated promptly, be attentive at all times to guests seated in waiting areas or lounge
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed
- Receive and record guests’ dining reservations
- Supervise and coordinate activities of dining room staff to ensure that guests receive prompt and courteous service
- Speak with guests to ensure satisfaction with food and service, and to respond to complaints
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
- Check with guests to ensure that they are enjoying their meals and take action to correct any problems
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Inform guests of daily specials
- Present menus to guests and answer questions about menu items, making recommendations upon request
- Describe and recommend wines to guests
- Serve food and/or beverages to guests; prepare and serve specialty dishes at tables as required
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Stock service areas with supplies such as coffee, food, tableware, and linens, fill salt, pepper, sugar, cream, condiment, and napkin containers, etc.
- Take orders from guests for food or beverages when necessary
- Prepare checks that itemize and total meal costs and sales taxes
- Present bills, accept payments, operate cash register
- Prepare cash receipts after establishments close, and make bank deposits
- Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
- Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.
Requirements & Skills
- High School Diploma or equivalent desired
- 1 – 4 years experience
- Must be 18 years of age or older
- Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
- Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
- Good oral and written communication skills
- Mature judgment and professionalism in handling all matters
- Ability to read and understand information and ideas presented in writing
- Good problem solving skills.
Deadline: 5th March, 2022.
Method of Application
Interested and qualified candidates should send their CV, Cover Letter and a Picture to: ivyk2k2@yahoo.com using the Job Title as the subject of the email.
Note: This position is open to Females only.
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