BBOXX is a UK-based Next Generation Utility company providing affordable, reliable and clean energy solutions to meet off-grid customers’ energy needs. We are fully vertically integrated, controlling every part of our customer experience. having already impacted over 2 million customers’ lives with our solar home systems (SHS) so far and diversification into clean cooking and other utilities underway, we have 1000+ staff working across five offices in Europe, Asia and Africa – who are waking up every morning to transform the lives of our customers and to unlock their potential.
We are recruiting to fill the position below:
Job Title: Customer Service Call Center Agent
Requisition No.: req1239
Location: Ikeja, Lagos
Reporting to: Customer Service Call Centre Supervisor
Role Brief
- Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carry out other customer interactions as required.
What you can expect to be doing
- Contact BBOXX customers by phone, and encourage adherence to payment plan
- Handle incoming calls and provide solutions/advice to customers
- Monitor and respond to incoming SM
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in CRM
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and aftersales processes.
Description of Tasks
- Accurate data entry and navigation of CRM
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and aftersales processes
What we are looking for
- Ideal candidate will be High-school educated and may have previous call centre / sales experience.
Desired skills include:
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organisation and time management
- Customer Service orientation
- Resilience when faced with stress; Positive attitude and energy
- Persuasiveness and problem solving skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- We look to recruit individuals from all different backgrounds and encourage you to apply to roles you are passionate about, even if you are still developing your skills.
- We strive to create an inclusive environment and regularly celebrate the diversity of our people through events arranged by our Culture Committee.
- Bboxx provides a workplace where you can be your authentic self and focus on our mission of transforming lives and unlocking potential through access to energy!
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