Customer Service Officer at Accion Microfinance Bank Limited

Accion Microfinance Bank Limited  – Established in 2006, began operations in May 2007 on license from the Central Bank of Nigeria. Our management team comprises seasoned and distinguished professionals from diverse backgrounds complemented by the expertise of our technical partners, ACCION International. At Accion Microfinance Bank our core values, business philosophy and methodology distinguish us as one of the leading microfinance banks in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full Time
Job Sector: Banking, Finance & Insurance
Contact Person: Head, Branch Operations

Job Description

• Ensure full understanding of all Bank products and effectively explain product benefits and features to clients.
• Ensuring pro-active service to customers by adhering to Bank’s standard customer service delivery turn-around time.
• Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.
• Maximising Customer Satisfaction by ensuring quick and professional service and complaint management.
• Manage all branch front office staff to always be presentable dressing formally with Accion MfB name tag clearly visible.
• Ensuring clear and logical queue management.
• Understand fully all of Accion MfB products and services and procedures.
• Effectively engage clients to educate clients on all products and cross sell services and products as required.
• Ensure proper customer account opening documentation and filing
• Handling customer complaints and servicing customers’ inquiries.
• Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
• Co-planning local marketing and sales activities, reviewing results and determine improvements.
• Cross sell to existing customers in- and outside branch.
• Maximise customer satisfaction.

Experience

• Candidates should possess 2 years work experience.

Salary
Negotiable.

Deadline: 18th April, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online