NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
Job Title: System Engineer
Position Summary & Key Areas of Responsibility
Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
Ensure team members are performing optimally to achieve their individual and collective KPI set by the company.
Performs needs analysis and prioritization, feasibility and business impact assessments for major KM requests and initiatives
Typically manages overall life cycle of one or more Knowledge Solutions.
Manage field operations
Supervise team member to provide the best service delivery to our esteem customer.
Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer.
Supervise team member and communicate timely to the customer on the incident logged with the company to avoid bridging the SLA and penalty payment.
Organize meeting with the customer to showcase the company’s performance and to identify grey areas from customer point of view and work on it.
Main focus areas are the reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
Basic Qualifications
Bachelor’s Degree or Higher National Diploma
CCNP, CCIE, JNCIE-ENT, CompTIA Network , WCNA any of the certification is required.
4 years of related engineering field experience
Understanding of current Incident Management processes and systems
Strong analysis and good reporting skill.
Self-motivation, customer focused.
Strong written and oral communication skills
Strong team orientation.
Customer service experience will be and added advantage.
How to Apply
Click Here to Apply Online
Job Title: Supervisor
Position Summary & Key Areas of Responsibility
Position requirement is to be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
Ensure team members are performing optimally to achieve their individual and collective KPI set by the company.
Performs needs analysis and prioritization, feasibility and business impact assessments for major KM requests and initiatives
Typically manages overall life cycle of one or more Knowledge Solutions.
Manage field operations
Supervise team member to provide the best service delivery to our esteem customer.
Ensure continuous monitoring of team member to meet Service level agreement the company have with the customer.
Supervise team member and communicate timely to the customer on the incident logged with the company to avoid bridging the SLA and penalty payment.
Organize meeting with the customer to showcase the company’s performance and to identify grey areas from customer point of view and work on it.
Main focus areas are the reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance
Basic Qualifications
Bachelor’s Degree or Higher National Diploma in an Engineering or Computer Discipline.
4 years of related engineering field experience
Understanding of current Incident Management processes and systems
Strong analysis and good reporting skill.
Self-motivation, customer focused.
Strong written and oral communication skills
Strong team orientation.
Customer service experience will be and added advantage.
How to Apply
Click Here to Apply Online
Job Title: Finance Associate
Position Summary & Key Areas of Responsibility
Processes and/or oversees the processing of financial/business forms.
Checks, corrects and maintains a variety of financial and other business records and documents.
Answers inquiries and provides information to management on revenue expectation and projections
Prepares or assists in preparing various financial or administrative reports.
Relates with vendors to meet customer’s expectation; processes requisitions for supplies.
Prepare various payrolls.
Initiate new procedures in accounting /business systems.
Contributes to unit goals by accomplishing related duties as required.
Coordination of new employee on-boarding and employee exiting processes (ordering equipment, collecting equipment, setting up employee IDs, etc.)
Displays understanding of the business as a whole, as well as the functional organization’s priorities to ensure projects and tasks are proactively being managed
Provide support and direction to other clerical and administrative support staff
May lead/administer projects or programs
Follow up receivables and maintain business relationships with customer’s process owners.
Collate and analysis documents required for payment processing.
Basic Qualifications
BSCE or High School Diploma or equivalent
ACCA, ICAN, CIBN, CIMA any of these certifications will be required, especially ICAN.
3 years of related experience
Experience/proficiency with MS Office (PowerPoint, Word, Excel, Outlook, etc.)
Working knowledge of Oracle AP systems
Familiarity using database and reporting tools, e.g. Microsoft Access, Crystal Reports
Demonstrated ability to learn new systems and processes specific to the business operations (travel, expense, Accounts payable, P&L, and purchase orders)
Strong organizational & prioritization skills
Excellent interpersonal, verbal, and written communication skills
Ability to work in a team environment and perform duties with accuracy, quality, and integrity
A record of demonstrated performance excellence
Ability to discern confidentiality of information and handle appropriately
Flexibility, tolerance for ambiguity, and an ability to be responsive to and/or perform under pressure and within defined deadlines with minimal supervision
Detail-oriented, creative and proactive with a strong sense of urgency; Constantly takes the initiative to achieve and/or surpass the responsibilities of this position
How to Apply
Click Here to Apply Online
Job Title: Customer Engineer
Position Summary & Key Areas of Responsibility
Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements
Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM’s and or within financial institution
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited
Basic Qualifications:
Bachelor’s Degree or Higher National Diploma in an Engineering or Computer Discipline.
4 years of related engineering field experience
Understanding of current Incident Management processes and systems
Strong analysis and good reporting skill.
Self-motivation, customer focused.
Strong written and oral communication skills
Strong team orientation.
Customer service experience will be advantage.
Preferred Qualifications
Associate’s Degree preferred
Previous experience in NCR or similar equipment is a plus
CCNA preferred
How to Apply
Click Here to Apply Online
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