Latest Jobs at GeneSys Health information Systems Limited (GHIS)

GeneSys Health information Systems Limited](https://www.genesys-health.com/) (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are looking to hire a smart and proactive Implementation Support who will be responsible for the onsite deployment and troubleshooting of our e-health products and solutions at our clients’ location. The Implementation Support will also serve a liaison role between our Development team and our clients.

JobTitle: Implementation Support

Required Skills & Competencies

– 2 year(s) work experience in IT support and/or customer-facing roles in the IT industry. Must have completed NYSC.

– Min. of an OND degree in computer science, engineering or any technology-related course.

– Understanding of network design, computer systems and troubleshooting processes.

– Knowledge of hospital operations, HMIS and EMR would be an added advantage.

– Excellent problem-solving, organizational, project management and product sales capabilities.

– Strong report writing, analytical, time management skills, with a keen eye for details.

– Ability to work independently and collaborate with stakeholders.

What The Role Entails

To be successful as an Implementation Support, our ideal candidate should be able to demonstrate a sound technical knowledge of computer systems as well as exceptional analytical, communication, and customer service skills. You will be responsible for:

Performing requirements-gathering exercises (to capture client’s As-Is process) and documenting same in a report using texts and pictograms like process flow diagrams;
Designing preliminary use-case documentation to accommodate any process modifications on the system using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools;
Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes;
Liaising with the development team, by partaking in Joint Application Development (JAD) sessions and translating the output of the JAD session into a Software Requirements Specification (SRS) documentation;
Liaising with the development team to ensure the GHIS solution adheres to global medical best practices and the SRS documentation;
Providing first level on-site support on issue resolution for users and escalating issues in line with the internal support escalation procedure, and following up with same to ensure closure;
Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live;
Monitoring competition by gathering current marketplace information on pricing, products, new products, implementation schedules;
Resolving customer complaints by investigating problems; developing solutions, preparing reports and making recommendations to management;
Support in the generation of potent sales leads by cold calls or outside sales and performing presentations and demonstrations.
Establishing, developing and maintaining positive business and customer relationships.

Biggest Problem To Solve

Satisfying the needs of our clients who operate a 24/7 business hour and juggling between remote working and onsite work schedules.

Benefits & Perks

– Monthly basic salary of 61,000 Naira

– Complementary—monetary and non-monetary—allowances

– 13th month salary

– Pension

– HMO

– Flexi work plan

– Work with a brilliant and diverse team and clients.

– Enabling environment for personal and professional development

How to Apply: Click the link Here

Application Deadline: Tuesday, May 24^th,2022.

Role Outline 2

Title: Implementation Lead

Reports To: COO

Supervises: Implementation Support and Customer Success Assistant

Team: Service Management Team

Works With: Development Team and Clients

Employment Type: Full Time

Overview

GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward digitising patient- and hospital management workflow processes, improving the quality of care and operations.

We are looking to hire an experienced and proactive individual for the role of Implementation Lead, who will be responsible for championing the successful deployment of our solutions on our clients’ site. The Implementation Lead will also manage product development efforts as well as customer success.

Required Skills & Competencies

2 years experience in a similar role or service management role.
Ability to manage stakeholders and coordinate project implementation schedules and teams.
Strong communication, analytical and time management skills, with a keen eye for details.
Understanding of network design, computer systems and troubleshooting processes.
Experience leading a sales and customer service team is a plus.
Knowledge of hospital operations, HMIS and EMR would be an added advantage.

What The Role Entails

To be successful as an Implementation Lead, s/he should demonstrate a sound technical knowledge of project implementation processes and stakeholders management. You will be responsible for:

Designing preliminary use-case documentation to accommodate any process modifications and performing requirement-gathering exercises using texts and pictograms like process flow diagrams, use-case diagrams, data flow diagrams and modern diagraming tools.
Performing requirements process re-engineering exercises, by identifying As-Is processes from the requirements gathering documentation and highlighting to‐be processes.
Collaborating with the Development Team on Joint Application Development (JAD) sessions and translating the sessions’ output into Software Requirements Specification (SRS) documentation.
Working with the Development Team and Service Delivery Team to ensure that GHIS solutions and service delivery are compliant with global medical best practices.
Ensuring the utilization of the customer relationship management (CRM) tool.
Managing the Service Delivery and Management Team and driving strategies to develop and maximise positive business and customer relationships toward revenue growth.
Developing training schedules, performing training and supporting end-users at client facilities up until User Acceptance Test (UAT) sign-off and go live.
Assessing competition by gathering current marketplace information on pricing, products, new products, implementation schedules.
Liaising with the Development Team to ensure that customers’ requests and complaints are resolved within the SLAs and making process improvement recommendations to Management.

Biggest Problem To Solve