mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.
We are recruiting to fill the position of:
Job Title: Senior Associate, Clinical Education
Location: Lagos
The Position
- In this role, you will manage the clinical and operational processes for the Diabetes and Hypertension and Wellness overall programming and be accountable for on-going implementation and process improvement and operational process improvement to ensure we deliver excellent measurable virtual and in-person care to our members.
- Ultimately you will report to the Clinical Director but in the interim you will report to the CEO.
Responsibilities
Wellness:
- You will work cross-functionally with team members across our virtual and field-based care teams, as well as product and data teams.
- Based on contextualized evidence-based research, you will refine the design and implementation of operational processes for mDoc’s wellness function (virtual and in-person planning).
- Lead tests of new processes to ensure we are continually improving. To achieve this, we expect that you will coach in the first 3 months with a small cohort of members (8-10) to understand the gaps and opportunities, essentially a Gemba walk of your own.
- Design and manage core operational processes for the virtual and in person care team for Wellness (e.g., staffing and onboarding, scheduling, referrals, member engagement).
- Analyze care team performance against goals, identify interventions to improve outcomes and manage follow-through on performance improvement initiatives
- Achieve targets in terms of growth and performance for Wellness.
- Partner on building cross-functional workflows with teams across mDoc including markets, product, data, growth & implementation, clinical strategy & care model design, marketing & engagement, legal and people.
Clinical Education and Digital Health Outcomes:
- Responsible for project management (planning, administration, and execution) related to clinical tool, guidelines and protocol development and maintenance within a specified time frame.
- Responsible for the translation of evidence-based guidelines and reviews into updates to clinical messaging, clinical tools.
- Work closely with technology team particularly artificial intelligence team on developing content and guidelines to be used to facilitate tele-triaging, digital nudges and predictive analytics.
- Work closely with other project teams to support development of clinical content.
- Collects and curates relevant sources of evidence-based content, primarily from clinical practice guidelines and review articles for digital and in-person self-care support. Presents findings to content experts/work groups.
- Works with clinical lead and CEO to develop training program and assessment/quality control program for coaches and multidisciplinary team
- Manages project timeline, risks and scope, and communicates status to management and stakeholders on a consistent basis.
- Produces well-written documents with an eye to global blogs, peer=reviewed publications.
- Leads journal club program at mDoc.
- Co-manages peer reviewed publication process at mDoc.
- Designs research program at mDoc to ensure progress on achievement of excellent digital health outcomes and to facilitate mDOc being an industry leader in this space.
Requirements
- MD or MBBS required.
- Additional graduate Degree preferred e.g. MBA. MPH, MSc.
- 4 – 7 years of experience in clinical medicine.
- Telemedicine background and clinical management preferred with ability to work with remote goal teams.
- Publication track record preferred.
- Exceptional communication, presentation and organizational skills.
- Ability to conceptualize and execute on tight timelines, and juggle competing priorities.
- Comfort in working with a global team and in a startup environment.
- A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work with an entrepreneurial mindset, quickly and efficiently.
- A willingness to work super hard and problem-solve as a collective.
Method of Application
Interested and qualified candidates should send the Documents below to: info@mymdoc.com using the Job Title as the subject of the email.
Application Documents
- A Resume or CV
- A Cover Letter.
- A link to your Twitter or IG handle if you have one.
- One authored publication.
Note: Only short-listed applicants will be contacted.
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