United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Team Member, Chanel Switching Services
Location: Nigeria
Job Objective(s)
- To manage the bank’s card related applications and ensure 100% uptime.
- Proactive routine maintenance of application servers (FEP/CRM/TAMs/BDLite/Kimono).
Duties & Responsibilities
- Implement short- and long-term strategic plans to ensure system capacity meets existing and future business requirements.
- Assist in installing, testing, debugging documenting applications using appropriate tools
- Daily systems check to be carried out and documented
- Drive compliance of agreed service level agreements with business units and external service providers.
- Hold Quarterly Meetings with Application vendors to review performance and identify areas of improvement
- Liaise with systems experts/OEMs on Hardware and Software that affects your platforms and its availability.
- Document and maintain operational policies, procedures, and associated training plans for team members
- Maintain zero level of escalation of issues by promptly addressing challenges either identified or brought to your attention by stakeholders cum team
- Daily backup of all channels must be ensured and also demonstrate and show proof of data restoration capability
- Liaise with GPVM to coordinate the negotiation with vendors, outsourcers, and contractors to secure- Banking specific products and services.
- Track Project Management deliverables to ensure all milestones are delivered and the project remains on track.
- Ensure timely development and deployment of innovative solutions for the unit.
- Ensure that vendor-related projects are monitored strictly to meet set deadlines.
- Engage stakeholders to understand requirements when developing solutions for the various units.
- Identify areas of improvement bothering on products, applications, and services within the team’s support.
- Monitor fraud prevention solutions across all collections and remittance platforms.
- Ensure all Incomes are configured properly at set-up and captured for all Collections and remittance products.
- Analysis of Card Performance report to study and monitor transaction patterns to ensure optimal transaction processing.
- Transaction Decline analysis report.
- Provide Performance reporting and analytics (Count. Volume and Revenue).
- Analyse and interpret customer behaviors and patterns to increase retention.
- Daily/Weekly Regional switch transaction report to monitor the acceptable level of transaction declines. (Functional – 15% & Technical – 5%).
- Weekly Review and reporting of projects, Issues, and collection mandates.
- Group Digital Banking Monthly Card Performance Report.
- Group Digital Banking Monthly Transaction Processing Report.
- Review daily transaction status reports identifying reasons for failures and ways to avoid them.
- Provide reports when required.
Minimum Educational Qualification
- First Degree in Computer Science or any related field.
- Minimum of 3 years work experience required
Knowledge & Skills Required:
- Payments industry trends.
- Card business and innovation.
- Project coordination skills, including organizing, prioritizing, and tracking all phases of a project.
- Trend monitoring for transactions performed on the various card platforms & solutions.
- E-Channel/Payment Technologies.
- Relational Database management.
- Relationship Management.
- Interpersonal skills.
- Strong Oral and Written Communication.
- Results orientation.
- Stakeholder Management.
- Technology Innovation.
Deadline: 24th November, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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