Call Centre Representatives at SOL Recruitment Services

SOL Recruitment Services is a business of Strategic Outsourcing Limited, a limited liability Primary Employment Agency duly incorporated in Nigeria.

We are recruiting to fill the position below:

Job Title: Call Centre Representative

Location: Victoria Island, Lagos
Employment Type: Full-time
Slot: 300 Openings

Job Brief

• We are looking to recruit over a 300 Call Center Representative that will be the liaison between our client and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job Description (Example / Sample / Template)
The Customer Service Representative is expected to perform specific duties, tasks, and responsibilities, as shown below:

• Provide splendid customer services to customers in a friendly and courteous manner at all times
• Have sufficient knowledge about the bank’s products and services and respond to all inquiries accordingly
• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
• Inform and suggest new products and services to customers
• Provide re;evantinformation to customers on their account status.
• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Ensure that customers’ confidential information is properly protected and only used for official purposes
• Channel complex customer complaints and challenges to the right quarters for effective resolution

Requirements and Skills

• Candidates should possess an SSCE / GCE / NECO, OND, HND, NCE or Bachelor’s Degree with 0-2 years experience.
• Previous experience in a customer support role in banking,personal banking, retail banking or financial services
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listeningand time management skills
• Familiarity with CRM systems and practices
• Customer focus, Customer satisfaction-orientedand adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Excellent sales skills

Deadline: 27th December, 2022. (COB)

How to Apply
Interested and qualified candidates should send their CV to: francescag@solnigeria.com using the Job Title as the subject of the mail.
Or
Click here to apply online