Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Job Title: Acquiring Operations Analyst
Location: Lekki, Lagos
Job type: Full-time
Department: Global Operation
The Role
- We are looking for an Acquiring Operations Analyst, to join our team.
- You will be responsible for handling all card acquiring and account maintenance issues for all Flutterwave merchants’ accounts.
Responsibilities
- Update fees on merchants’ accounts in line with merchants’ contracts and as advised by the sales team.
- Adjust limits on merchants’ accounts in line with merchants’ requests.
- Review tickets logged by internal stakeholders and ensure that they are resolved in a timely manner.
- Review merchants’ accounts and activities for high-risk behaviors or operations that do not align with our terms of service.
- Review merchants’ documents and ensure that all documents are complete and meet all regulatory requirements.
- Update settlement account numbers for merchants on request.
- Create MIDs for merchants on MPGS (MasterCard Payment Gateway Service).
- Daily review of MCCs assigned to merchants on Flutterwave for Business. Ensure that the right MCC is assigned to each merchant and make updates where necessary.
- Enable merchants to process international cards including AMEX and Discover.
- Liaise with the product and Engineering teams to escalate technical issues and ensure prompt and complete resolution.
- Handling other responsibilities assigned such as enabling other payment methods for merchants on requests.
- Performing daily spot tests for payouts and collections on Flutterwave for Business.
- Quarterly training of the internal stakeholders on the team’s processes, highlighting the challenges and enhancement to the platform.
- Attend meetings with merchants to understand their business activities, highlight risks associated with the business and discuss solutions to mitigate highlighted risks.
- Analyze, understand, and translate merchants’ requests to ensure accurate resolution.
- Staying abreast of technology, new businesses to recognize compliance trends and AML flags.
Required Competency and Skillset to be a Waver
- Candidates must possess a Bachelor’s Degree.
- 2+ years’ experience, preferably in a Fintech environment.
- Experience in a customer support role is desirable.
- Excellent communication skills.
- Critical thinking skills
- Driven and result oriented.
- High attention to details and ability to spot patterns and red flags.
- Good knowledge of the financial services / fintech industry.
- Ability to prioritize and multitask
- Proactive and forward thinking.
- Ability to use Microsoft office tools (Excel, PowerPoint, word) and google sheets.
- Ability to use support tools like slack, zoom, teams, google meets.
- Ability to work effectively work independently and as part of a team.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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