Alexander George Business Support Solutions (AGBSS) – Our client is an innovative real estate technology startup that is revolutionizing the way people rent, and invest in properties. They leverage innovative technology solutions to provide a seamless and transparent real estate experience to customers. With a strong focus on user-centric design and data-driven insights, they aim to disrupt the traditional end-end property rental and empower both property owners and tenants with the tools they need to make informed decisions.
They are recruiting to fill the following positions below:
1.) Technical Support Officer
Job Location: Lagos
Employment Type: Full Time
Role Overview
- Are you a tech-savvy problem solver with a passion for real estate and technology?
- Do you excel at providing exceptional customer support and thrive in a fast-paced startup environment?
- Do you have a passion for helping others, strong technical skills, and thrive in a customer-focused environment?
- This is the role for you! Come join this train of exceptional people, and help us provide top-notch technical assistance to our customers.
- As a Technical Support Officer, you will play a crucial role in providing technical assistance and resolving customer issues.
- You will be the go-to person for customers, ensuring they receive prompt and effective support to maximize their experience with the platform.
Responsibilities
- Serve as the primary point of contact for customer technical inquiries and issues, delivering exceptional support via various channels including phone, email, and chats.
- Troubleshoot and resolve technical problems related to our platform, software, and integrations.
- Document and track customer interactions, ensuring accurate and detailed records of support cases.
- Identify and escalate complex technical issues to the appropriate teams, following established procedures.
- Stay updated on product updates, enhancements, and industry trends to provide accurate and up-to-date technical assistance.
- Provide step-by-step guidance to customers on using our features, tools, and functionalities.
- Collaborate closely with cross-functional teams, including Engineering and Product, to address customer concerns and provide feedback for product improvement.
- Contribute to the development and maintenance of customer support knowledge base and self-help resources.
- Strive for continuous improvement by identifying patterns and trends in customer issues and suggesting process improvements.
Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- At least 4 years of proven experience in technical support or customer support roles, preferably in a technology-driven environment.
- Strong technical skills, with knowledge of web-based applications, software troubleshooting, and basic coding concepts.
- Empathetic and customer-focused mindset, with the ability to handle customer inquiries with patience and professionalism.
- Excellent problem-solving and analytical skills, with the ability to think logically and critically.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts in a clear and understandable manner.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, deadline-driven environment.
- Experience in the real estate or prop-tech industry is a plus, but not required.
Why Join Us
- Be part of a forward-thinking real estate tech startup and contribute to reshaping the industry.
- A collaborative and inclusive work environment that encourages growth, innovation, and teamwork.
- Competitive salary and benefits package.
- Opportunity to work with a diverse and talented team of professionals.
- Room for professional development and advancement.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@alexandergeorgeconsulting.com using the Job Position as the subject of the mail.
2.) Chief Growth Officer
Job Location: Lagos
Employment Type: Full Time
Role Overview
- As the Chief Growth Officer (CGO), you will play a crucial role in driving the overall marketing strategy and establishing our brand presence in the Nigerian real estate market. you will be the driving force behind our strategic growth initiatives.
- You will lead our expansion efforts, identify new market opportunities, and forge strategic partnerships to accelerate our reach.
- This pivotal role demands a visionary leader who can think outside the box, inspire teams, and create scalable growth strategies that fuel our success.
- You will lead a marketing team and collaborate with cross-functional teams to ensure marketing efforts align with the business goals.
Responsibilities
- Develop and execute the overall marketing strategy to drive brand awareness, user acquisition, and customer engagement.
- Develop and execute a comprehensive growth strategy to drive revenue, market share, and customer acquisition.
- Identify new market opportunities, emerging trends, and potential partnerships to fuel company growth.
- Define and refine our brand positioning, messaging, and target audience segments.
- Utilize data analytics and customer insights to optimize marketing campaigns, measure performance, and drive continuous improvement.
- Collaborate with the product team to align marketing strategies with the product roadmap and feature launches.
- Identify and pursue strategic partnerships and collaborations to expand our market reach.
- Lead the exploration and expansion into new geographies.
- Lead the creation and implementation of multi-channel marketing campaigns, including digital advertising, content marketing, social media, events, and PR.
- Build and manage a high-performing marketing team, providing guidance, mentorship, and fostering a culture of creativity and collaboration.
- Stay up-to-date with industry trends and the competitive landscape to drive innovation and differentiation.
Qualifications
- Bachelor’s Degree in Marketing, Business, or a related field (MBA is an added advantage).
- At least 6 years of proven experience as a senior marketing leader, ideally in the real estate industry.
- Proven track record of driving growth and scaling businesses.
- Strong strategic thinking and the ability to translate ideas into actionable plans.
- Demonstrated success in building and executing effective marketing strategies that drive growth and customer acquisition.
- Experience with data analytics and marketing automation tools.
- Excellent leadership skills with the ability to inspire and motivate a team.
- Exceptional leadership and communication skills, with the ability to inspire and motivate teams.
- Deep understanding of growth strategies, business development, and partnership management.
- Demonstrated ability to identify and capitalize on market opportunities to achieve exponential growth.
- Solid understanding of digital marketing, including SEO, SEM, social media, content marketing, and email marketing.
- Entrepreneurial mindset with a passion for innovation and disruption.
- Experience in real estate technology, property-tech, or related industries is a plus.
Why Join Us
- Opportunity to be part of a fast-growing real estate tech startup and shape its future.
- Competitive salary and benefits package.
- A collaborative and entrepreneurial work environment that encourages creativity and innovation.
- Growth and development opportunities.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@alexandergeorgeconsulting.com using the Job Position as the subject of the mail.
3.) Growth Officer
Job Location: Lagos
Employment Type: Full Time
Role Overview
- Are you a results-driven professional with a passion for driving exponential growth?
- Are you looking for an opportunity to shape the future of the real estate industry and be at the forefront of innovation?
- Come and be a part of a dynamic real estate technology startup, where you will play a pivotal role in driving our growth and revolutionizing the industry!
- As a Growth Officer at the company, you will be responsible for accelerating the growth and expanding the company’s customer base.
- You will develop and execute growth strategies, drive user acquisition, and optimize conversion rates.
- This is an exciting opportunity to work in a fast-paced environment, collaborate with cross-functional teams, and make a significant impact on our company’s success.
Responsibilities
- Develop and execute growth strategies to drive user acquisition, conversion, and revenue.
- Identify and analyze market trends, customer needs, and competitive landscape to identify growth opportunities.
- Optimize user onboarding processes and customer lifecycle management to maximize engagement and retention.
- Attend networking events and industry conferences to build relationships and generate leads.
- Assist property owners with taking pictures of their properties.
- Explore and establish strategic partnerships to expand our market reach and drive growth.
- Conduct A/B testing, analyze data, and iterate on growth initiatives to drive continuous improvement.
- Present product to target market with the aim of signing them on.
- Onboard client properties on the platform.
- Utilize data analytics and metrics to track performance, measure success, and identify areas for optimization.
- Stay informed about industry trends, emerging technologies, and best practices in growth hacking.
Qualifications
- Diploma, OND, or Bachelor’s Degree in Business, Marketing, or a related field.
- 1 – 3 years of relevant work experience.
- Proven track record in sales and marketing roles, preferably within a high-growth environment.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong understanding of growth hacking methodologies and data-driven decision-making.
- Experience with user acquisition strategies, conversion rate optimization, and customer retention.
- Proficiency in data analytics tools and methodologies, with the ability to extract actionable insights.
- Self-motivated, results-oriented, and comfortable working in a fast-paced, startup environment.
- Passion for real estate and technology is a plus.
Why Join Us
- Be part of an innovative real estate tech startup and contribute to reshaping the industry.
- Competitive compensation package and benefits (salary + sales commission)
- Opportunity to work with a talented and passionate team dedicated to driving growth.
- Flexible work hours and remote work options.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@alexandergeorgeconsulting.com using the Job Position as the subject of the mail.
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