Latest At Health Plus Limited for Head, Sales & Retail Operations

Job Description

• Work with the CEO and other Departmental Heads to influence the development and communication of company strategy, business priorities and targets
• Develop and implement strategic goals for the Retail Operations Department, ensuring these strategies align with the overall goals of the Organization
• Translate the strategic goals into retail operation plans in order to:

• Provide Extraordinary Customer Satisfaction and Enhance Customer Loyalty
• Drive Sales
• Minimize Branch Operating Expenses
• Branch Profitability
• Business Analysis & Action Planning
• Stock Management, Shrinkage Control & Prevention
• Optimum Manpower Planning & Talent Acquisition
• Comprehensive Onboarding
• Coaching, Training & Development
• Performance Management
• Adherence To Regulatory Standards, Branch Standards and Company Policies & Procedures
• Chairing Disciplinary Hearings
• Value Added Services
• Business Development
• Competitor Analysis
• Problem Solving & Action Planning

• Identify and optimize opportunities for business development which involves creation of long term value from customers, markets and relationships
• Work with Business Development team, visit trade exhibitions to source cutting-edge products and services that meet the needs of company customers and differentiate company from its competitors
• Identify and optimize promotional opportunities ensuring they are coordinated with relevant departments
• Generate ideas about future retail activities to ensure a cutting-edge strategy and maintain up-to-date knowledge of the market place, competitors and trends
• Use feedback from other departments to ensure the integration of the retail strategy with the company’s other activities
• Influence and support the retail element of the annual budget process ensuring understanding and buy-in from the retail team
• Constantly review financial data and support the Chief Financial Officer in providing realistic input into the sales budgets
• Take decisions on matters relating to the day-to-day retail operations including the strategic planning of resources
• Regularly produce and present a range of financial/non-financial reports for Senior Management and the Board of Directors as required

• Ensure that the Retail Team complies with all regulatory requirements, branch standards, company policies and procedures; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the Business
• Spend time in each outlet with the branch teams and customers to understand and identify important business issues in order to develop and implement effective retail strategies
• Take a lead role in building a strong sales management culture within the retail team; spend time coaching staff, identifying skills and opportunities for development; provide advice and guidance on store management issues when needed
• Work with the Human Resources team to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to
• Proactively manage and review the performance and progress of staff, set objectives and targets; work with the Human Resources team to develop individual training plans for the team
• Recruit, train and develop line and branch staff, ensuring adherence to company policies and procedures

• Work with the Procurement department to ensure optimum inventory management
• Work with the Marketing and Business Development departments to develop and implement planogram and merchandising strategies
• Ensure that all products are labelled with up-to-date prices in the stores
• Discharge all duties according to laid down Standard Operating Procedures (SOP’s) to ensure smooth running of the Business

Desired Qualities

• A good Degree
• MBA will be an added advantage
• Leadership Skills
• Managerial and Business Skills
• People Management Skills
• Communication Skills
• Analytical Skills
• Strategic Planning abilities
• Business Development experience
• Retail Management knowledge, skills & experience
• Customer Service experience
• General Knowledge of Pharma, Healthcare and Beauty Industry
• Knowledge of regulatory standards, Branch Standards and compliance to policies and procedures
• Finance for Non-Finance Managers
• Performance Management
• Good IT Skills
• Product Knowledge
• High level of Emotional Intelligence
• Excellent interpersonal skills
• Analytical and detail oriented; capable of working with empirical facts and information
• Commercially minded
• A confident leader with a professional attitude
• A positive role model
• Shows sound reasoning and judgment in managing situations, making decisions and solving problems
• Able to empathise, show genuine concern for team members and treat others with respect
• Can plan own work, through delegating appropriately and supervising others
• Able to work carefully, methodically and accurately
• Conscientious, motivated and willing to learn
• Consistently displays personal effectiveness, efficiency and a  sense of urgency
• Health & Safety conscious
• Capable of upholding quality and continuous improvement
• Able to work within a team as well as alone with little or no supervision
• Able to adapt to and manage change