Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.
We are recruiting to fill the position below:
Job Title: Parts Counter Analyst
Locations: Abuja & Warri, Delta
Job Outline
- To maintain an up-to-date and efficient Parts Service system that will satisfy new and old customers.
- To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.
Responsibilities
- Selling of parts by phone or face to face at the Parts Counter
- Accurately and promptly reference all parts enquiries
- Efficiently process all orders
- Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions
- Agree customer payment terms with reference to the line manager
- Agree and administer customer payment documents, liaises with NGCC for payment approval
- Order and process back-order items, stock transfers and documents in liaison with Parts
- Operations and the Logistics department
- Offer technical advice and alternative solutions to satisfy customer requirements
- Respond to any customer complaints in an efficient and timely manner
- Ensure that the Counter area is always clean and tidy.
Person Specification
- HND or B.Sc in Engineering Field or any related discipline with a minimum of 2 years relevant experience.
Deadline: 15th March, 2024.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@mantracnigeria.com using the Job Title as the subject of the mail.
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