Front Desk Officer at Blu Atlantic Hotel

Blu Atlantic Hotel is a luxurious 50-room hotel with beautiful architectural masterpieces and the finest serenity and ambience. This hotel edifice has state-of-the-art facilities, quality, and modern infrastructure to compete with current technological trends. Blu Atlantic Hotel is one of the leading hotels in the heart of Lekki, and it delivers the best service.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments, and responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, and record accurate charges.
• Assist, as required to screen calls for reservations. Ensure accurate, up-to-date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Requirements

• Candidates should possess OND / B.Sc Degrees with 1 – 5 years relevant work experience.

Deadline: 30th June, 2024.

Method of Application
Interested and qualified candidates should send their CV / Resume to: bluatlantichotel@gmail.com , career.bluatlantichotel@gmail.com and cc: career@bluatlantichotel.com using the Job Title as the subject of the mail.