VoguePay.com, a leading online payment processor whose vision is to offer buyers and sellers a secure and easy-to-use means of transacting business online, hereby requests for suitably qualified candidate to fill the vacant position of:
Job Title: Fraud Control Officer
Ref No: VPFC15
Location: Lagos
Job Descriptions
- The ideal candidate review result for potential fraudulent transaction and manage calls on fraud issues from operational departments, investigating leads from internal and external sources with proper follow-up and documentation.
- Complete information requests and fraud tasks for assigned cases and provide superior customer service to internal and external customers.
- Be responsible for making recommendations on how processes can be improved and policies modified.
- Identify and utilize appropriate investigative techniques and technologies to achieve maximum efficiency and effectiveness.
- Conduct formal tape-recorded interviews with suspects and witnesses in accordance with current legislation and Codes of Practice.
- Where required and duly authorized, assist the police in the search of premises and questioning of suspects, including interviewing suspects at police stations.
- Maintain quality and efficiency standards in accordance with policy, procedure and applicable Codes of Conduct.
- Maintain to a high standard for record of each and investigation, and produce appropriate, timely reports to the Head of Fraud, Management unit and relevant Manager or Directors, as appropriate.
- Where appropriate, prepare case papers in accordance with Government Guidelines and Codes of Practice, to a suitable standard for submission for prosecution.
- Maintain confidentiality and discretion in carrying out all the duties of the post.
- Assist in the induction and training of staff in the prevention of fraud and abuses of the system,
- Deal promptly with complaints other notifications relating to investigations.
- Plan and undertake investigations into allegations of fraud and corruption of varying nature and complexity
- Reduce fraud and corruption losses by efficiently and effectively investigating, preventing, detecting, analyzing, reporting and recovering losses.
Skills & Qualifications
- Professional demeanor in dealing with internal and external customers via phone and email is essential
- Two years post degree experience is required.
- Ability to work independently and without direction to take initiative, and make decisions
- Must be able to prioritize and meet deadlines
- BSc from any reputable university
- Strong computer literacy and knowledge of computer software (MS Office)
- Analytical abilities
- Candidate must have an excellent understanding of Internet browsing, and experience shopping on the internet.
How to Apply
Interested and qualified candidates should send their CV’s and portfolio (as a link or attachment) to:careers@voguepay.com with the email subject “VPFC15”
Deadline 4th December, 2015.
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