Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.
Job Title: Customer Service Officer
Job Description
Preparation of Valuation reports.
• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
• Preparation of renewable and lapsed policies
• Creation of customer and contractor codes
• Collation of customer feedback in respect of our service delivery.
• Friendliness and error free documentation.
• Measure Variance from agreed SLA.
• Communicate verbally and in writing to answer inquiries and provide information
• Monitoring of returned direct debit mandate.
• Attending to customers’ complaints.
• Registration of incoming and outgoing mails.
• Provide special training for all employees on customer service.
Qualifications
Minimum HND / B.sc in International Relations, Mass Communication or any related field
• Minimum 2 years work experience
Skills
• Advanced Communication skills (English): Spoken and written
• Moderate IT skills
• Moderate Business Writing
• Moderate Negotiation Skills
• Advanced Presentation skills
Additional Information
How to Apply
Click here to Apply Online
Leave a Reply