Latest Job Vacancies at MainOne’s

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the vacant position below:

Job Title: Service Delivery Officer

Location: Ghana
Department: Sales & Marketing
Reporting Line: Service Delivery Manager

Responsibilities    

• The Service Delivery Officer is responsible for carrying out administrative and sale support function within the organisation.   The primary responsibility is to manage Customer acquisition and sales process lifecycle, including Third Party engagement for delivery of service to Main One Customers in Accra.

 Specifically, other Responsibilities include:

• Responding to all inbound enquiries via Walk in, Telephone, Email and Website regarding MainOne services
• Maintain accurate customer records via CRM tool sales force.
• Work with Network Operations to monitor and manage customer satisfaction issues ensuring required cross-functional interventions
• Monitor customer utilization and alert the sales team on upselling opportunities.
• Share monthly availability graph and report  to customers to remind that  of Main One service reliability to encourage them take up new capacity
• Schedule monthly QOS meeting with customer in order to build strong relationship with them to help in retention.
• Incorporate feedback and challenges from customers and escalating to the appropriate team to ensure all outstanding issues are brought to a closure.
• Monitor and tracks lead conversion process to ensure the sales team has viable leads to pursue.
• Manage third party vendors to ensure SLA are met, provide performance report, service credit reconciliation and timely cancellation of service order where applicable to ensure MainOne is not exposed in any way
• Ensure timely delivery as committed in provisioning implementation plan
• Track and monitor agreement made in contract between MainOne and its customer and ensuring contractual obligations are adhered to by both parties.
• Prepares regular reports on provisioning, lead generation and new sales report for management use.
• Provide network operations with all service documentation (circuit details, customer escalation matrix) to enable them effectively support customer.

Supervision:

• To work directly under the supervision of the Service Delivery Supervisor

Qualifications, Skills  & Competencies

• Bachelor’s Degree in relevant disciplines
• Word, Excel and PowerPoint
• Excellent interpersonal skills
• Minimum 2-3 years’ experience within the industry (experience in a Junior sales role is also adequate)

Demands of the job :  

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervision
• Ability to pay attention to details
• Ability to work independently

Job Title: Product Manager

Location: Ghana
Department: Sales & Marketing
Reporting Line: Head, Marketing

Responsibilities 

• Providing the sales team with the necessary product expertise to enable them to sell the product. This involves printed and electronic promotional material, FAQs, presentations, product training, and relevant papers.
• Provide marketing support and / or assistance to other team members on product solutions.
• Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately.
• Development of proposals for strategic sales opportunities.
• Analyses of industry, customer and competitor trends via the Internet and written reports;
• Work closely with third-party research companies to obtain, monitor and provide secondary research on the telecoms industry including product innovations and other insights that will help manager team in developing strategy to sustain and growth the business.
• Support Manager by providing pertinent market information that will help the strategy development and business decision making process.
• Preparing reports of findings, illustrating data graphically and translating findings into written text to aid decision making.
• Responsible for reviewing product data to ensure that the Sales Team is kept up to date on new developments regarding the companies or competitors’ products.
• Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Sales, Marketing Communications and Technical Solutions to address any issues that may arise.
• Direct market research and intelligence gathering efforts to assess customer response to/ requirements for new products. Either conduct this research with Main One’s resources or manage an agency
• Assist with the development of Go-To-Market plans and provide content for advertising, promotion and sales aids in accordance with the annual marketing plan.
• Recommend value added services to drive customer retention
• Identify and qualify opportunities for new business, products and services.
• Define and direct marketing programs for demand creation, lead generation and interface for lead tracking and management.
• Ensure the maintenance of updated records in the Customer Database.

Qualifications

• B.Sc. in Business Administration, Marketing or other relevant disciplines. M.Sc./MBA would be an advantage.
• 5-10 years relevant experience with about 3-5years in Products Development/Marketing or Business Development.

Qualifications, Skills & Competencies

• Knowledge of Business/Products Development and or Marketing
• Entrepreneurial Inclined
• Research & writing skills
• Analytical Thinking
• Problem Solving
• Relationship Management
• Team work
• Excellent Communication Skills
• Negotiating Skills
• Proficiency in MS Office
• Research oriented and innovative
• Commendable Telecom Industry knowledge
• Technical & Professional proficiency
• Project Management Skills

Demands of the job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work with minimal supervisor

How to Apply

Click here to apply