Customer Service Executive Job at AcePlus

AcePlus is a social enterprise, committed to capacity building,
simplifying business processes and the growth of startups and small
businesses in Nigeria. Our product offerings have been tailored to
enable entrepreneurs hit the ground running with their ideas and
existing businesses to grow as well as run
their day-to-day business
more efficiently, saving thousands – perhaps millions – that would
hitherto been spent as fees on consultants, lawyers and accountants.

We are recruiting to fill the position of:

Job Title: Customer Service Executive

Location: Lagos

Requirements
The ideal candidate should have:

• Experience or good knowledge of using CRM software
• Strong English, writing, and research skills; as well as good understanding of the B2B market
• Strong organizational, time-management and communication skills; and great attention to detail
• Ability to juggle multiple projects while meeting demanding
  deadlines, producing high quality work and projecting a positive
  attitude
• Should be either a current B.Sc, OND, HND student; or recent graduate with some working experience of the stated role
• Time commitment of 10 to 20 hours per week.
• Flexible, proactive & creative problem solving skills.
• Strong sense of self-motivation and ability to learn and get results as an individual and part of a team

Key Roles & Responsibilities

• Providing help and advice to customers using the organisation’s products;
• Communicating courteously with customers by telephone, email, letter and face to face;
• Investigating and handling customers’ problems and complaints,
  which may be complex or long-standing problems that have been passed on
  by customer service assistants;
• Meeting with other units to discuss possible improvements to customer service;
• Learning about the organisation’s products and keeping up to
  date with changes; as well as keeping ahead of developments in customer
  service by reading relevant journals, going to meetings and attending
  courses.
• Keeping accurate records of discussions or correspondence with customers;
• Analysing statistics or other data to determine the level of customer service being provided and writing reports to that effect;
• Developing feedback or complaints procedures for customers to use;

Benefits
What you will get from us in return is:

• A collaborative environment that pushes you to think beyond your boundaries
• Diverse opportunities to expand your skills, learn newer skills and make you ready for the job market
• Flexible working hours.
• A diverse workload, keeping you continually stimulated
• An open forum for expression of ideas

How to Apply
Interested and qualified candidates should send their updated CV and a
Cover Letter stating why you should be considered for the specific role
of interest to: careers@aceplus.com.ng