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Job Title: Franchise Management Officer
Job Description
The Franchise Management officer is responsible for ensuring the
maintenance of continued business relationships towards Franchisees as
well as the implementation and execution of support systems to maximize
Franchisee and Franchisor returns across the network of Konga
fulfillment locations.
Reporting Line Regional Operations Manager
Duties & Responsibilities
• Evaluates market conditions and recommends strategies for franchise expansion
• Conducting operational audits of franchise locations and infusing organizational culture into the franchisees
• Responsible for building strong business relationships with Franchisees and other relevant bodies
• Monitors compliance within franchise businesses to ensure that organizational standards, policies and processes are met
• Oversee the implementation and management of operational campaigns and special projects
• Manages franchisee evaluation, selection, certification and performance monitoring
• Responsible for development matters of new fulfillment locations and remodeling of existing ones.
• Optimizes existing work processes and management systems to ensure the cost effective management of resources
• Provides Franchisees with guidance and training to ensure the highest levels of service delivery, quality value and efficiency
• Resolves diverse problems in various franchise policy compliance situations.
• Evaluates market conditions and recommends strategies for franchise expansion.
• Following up quantitative productivity and qualitative performance of franchise locations.
• Preparing and submitting several status reports, highlighting trends and general areas of interest and concern.
• Developing and updating working procedures affecting Sales and KPI (Key Performance Indicators).
• Organizing necessary training for franchise partner employees..
• Being on call to ensure 24 hours/7 day availability, performing frequent spot checks
• Responsible for ensuring franchise compliance with Konga image in all fulfillment locations.
• Participating in special projects with an impact on Sales e.g. marketing impact analysis.
• General problem solving and other duties as assigned
Skills & Competencies
• Fanatical attention to detail
• Analytical thinking and problem solving
• Resolution and negotiation skills
• Excellent people & communication skills
• Participative management & decisiveness
• Above average operational skills
• Strong customer service orientation & ‘Can Do’ attitude
• Organizational awareness: understand the structures, processes & procedures.
• Brand awareness: understanding the Product, Services, people & Brand.
• Ability to handle multiple business pressure and operate effectively under stress
• Willing to travel. Will be required to stay away from home
Qualifications & Experience
• Business Degree/Diploma or a related tertiary qualification
• Minimum 3 years management experience required with a multinational franchise business
• Own valid drivers’ license
• Traceable references
Job Title: Inventory Officer
Job Description
The
Inventory Officer is part of the outbound team and. This role is
responsible for recording shipments as assigned to dispatchers and
franchises. Keep records of inbound and outbound of shipments into the
XC. Organize the floor operations to conform to the standard and ethics
of Konga. Ensuring that there is quality reporting End-to-End.
Reporting Line Exchange Centre Supervisor
Duties & Responsibilities
1. Receive and dispatch goods and record stock movement.
2. Maintain stock records on system.
3. Ensure the correct number of packages are shipped to franchises.
4. Ensure processes are followed as regards to operations flows/matrix
5. Orders issue resolutions
6.
To maintain record of receipts as well as issuance of items that are
going out of the warehouse so as to ensure accuracy and completeness
7. To be involved in reconciliation of physical order received with the orders issued to different regions.
8. Ensures that the stocks stay physically protected in the warehouse.
9. To supervise the loading process, the subsequent sorting of orders into various location.
10. Prepare reports on all orders shipped to SC and various regions.
11. Any other assigned responsibility
12. Generate discrepancy reports for inbound and outbound volume and resolve all outstanding
Skills & Competencies
• Demonstrated logistics experience
• Clear conceptual understanding of inventory control.
• At least 2 years’ experience in managing staff
• Understand the importance of escalating queries or inaccuracies within the center.
• Adherence to process and procedural requirements
• Good written and Oral Communication skills, work well within a team environment
• Attention to details and the accuracy surrounding completing tasks.
• Disciplined in time keeping and achieving daily outputs as required
Qualifications & Experience
• Demonstrated logistics experience
• Clear conceptual understanding of inventory control.
• At least 2 years’ experience in managing staff
• Understand the importance of escalating queries or inaccuracies within the center.
• Adherence to process and procedural requirements
• Good written and Oral Communication skills, work well within a team environment
• Attention to details and the accuracy surrounding completing tasks.
• Disciplined in time keeping and achieving daily outputs as required
• A graduate or ND holder with at least one year experience in logistics operations
Job Title: Compliance Officer
Job Description
The Compliance Officer will be responsible for ensuring the company
complies with its own operating policies and procedures. He/She will
also be responsible for protecting the company from risks that could
interfere with the company’s objectives and goals and mitigate risk
where it is unavoidable.
Reporting Line Manager, Risk Management
Duties & Responsibilities
Compliance
1. Monitoring the implementation of the compliance program
2.
Assisting with reporting on a regular basis on the progress of
implementation, and assisting these components in establishing methods
to improve efficiency and quality of services, and to reduce the
vulnerability to fraud, abuse, and waste
3. Periodically assisting to
revise the compliance program in light of changes in the needs of the
organization, and in the law and policies
4. Participating in a
multifaceted educational and training program that focuses on the
elements of the compliance program, and seeks to ensure that all
appropriate franchises are knowledgeable of, and comply with standards
5. Coordinating internal compliance review and monitoring activities, including periodic reviews of departments
6. Investigating and acting on matters related to compliance and any resulting corrective actions
7.
Developing policies and programs that encourage managers and employees
to report suspected fraud and other improprieties without fear of
retaliation
8. Collaborates with other departments to direct
compliance issues to appropriate existing channels for investigation and
resolution
9. Responds to alleged violations of rules, regulations,
policies, procedures, and Standards of Conduct by evaluating or
recommending the initiation of investigative procedures0
Skills & Competencies
• Minimum 3 years work experience
• At least 2 years risk management experience in a audit firm
• Security investigations and intelligence skills
• Ability to monitor cases
• Attention to details
Qualifications & Experience
• First degree in any discipline
• Professional qualification will be an added advantage
Job Title: Claims Officer
Job Description
The Claims Officer will decide whether an insurance company will settle a claim and manage the claim through to payment.
Reporting Line Distribution Supervisor
Duties & Responsibilities
1. Manage, prepare and assess claims
2. Ensure claims are settled in accordance with policy and company guideline
3. Liaise with after-care team when needed
4. Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations
5. Develop and maintain relationships with range of stakeholders
6. File claims electronically using the claims portal
7. Thorough documentation and general office administration
Skills & Competencies
• Previous claims filing experience
• Must pay attention to details
• Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up
•
Ability to work well in a team environment; collaborate with internal
and external resources in order to gain credibility with senior
management
• Effective oral and communication skills
• Computer skills, planning and administrative skills
Qualifications & Experience
• Previous claims filing experience
• Must pay attention to details
• Excellent customer service skills in the areas of: problem-solving, task prioritization and follow-up
•
Ability to work well in a team environment; collaborate with internal
and external resources in order to gain credibility with senior
management
• Effective oral and communication skills
• Computer skills, planning and administrative skills
• First degree in a numerate discipline
Job Title: Exchange Center Supervisor
Job Description
The Exchange Center Supervisor is responsible for managing the Daily
Deliveries at the Exchange Center. This individual will oversee and
manage all Exchange Center functions including receiving orders from the
DC
Reporting Line Lead, Exchange Center Operations
Duties & Responsibilities
1. Supervise all distribution operations, ensuring all work is performed in accordance with standard operating procedures
2. Oversee and manage all daily inbound and outbound inventories and ensure they are documented and distributed accordingly
3. Ensure shipments’ and inventory transactions’ accuracy
4. Communicate effectively within the XC to achieve daily operational goals
5. Maintain items record, document necessary information and utilize reports to project exchange center status
6. Identify areas of improvement and establish innovative or adjust existing work procedures and practices
7.
Ensure workload can be met within the timelines and raise and escalate
concerns with key team leaders to ensure contingency plans can be made
immediately
8. Perform ad-hoc tasks as assigned by superiors in support of operations when necessary.
9.
Ensure any bottlenecks which impact throughput are addressed
immediately: Cancellations, printer issues or other technical issues,
pick up item delays etc.
10. Provide both positive and negative performance feedback in a timely manner, in accordance with department process
Skills & Competencies
• Demonstrated logistics experience
• Clear conceptual understanding of inventory control.
• At least 2 years’ experience in managing staff
• Understands the importance of escalating queries or inaccuracies within the warehouse.
• Adherence to process and procedural requirements.
• Good written and Oral Communication skills, works well within a team environment
• Attention to detail and the accuracy surrounding completing tasks.
• Disciplined in time keeping and achieving daily outputs as required
• Target driven
Qualifications & Experience
• A graduate or ND holder with at least one year experience in logistics operations
Job Title: Floor Audit Officer
Job Description
The Floor Audit Officer will be responsible for monitoring, detecting
and reporting suspicious behaviour within the operations of the DC.
Reporting Line Manager, Risk Management
Duties & Responsibilities
• Record the number of items and consignments that are received and shipped by K-Express from DC outbound
• Monitor, detect and report suspicious activity within the DC
• Be the first point of call for a whistle blower who wishes to report suspicious activity
• Produce daily reports on the number items/packages received and processed at the
• Monitor compliance within the operations of the DC
• Highlight potential flaws in operations which may allow pilferage to go unaccounted
Skills & Competencies Essential
• Experience of working in an environment securing assets and FMCGs
• Experience of working in a customer facing environment
•
Experience in creating and maintaining records with a database and
producing daily reports from records the stored in the database
• Numerate and literate
• Ability to work well within a team environment with a ‘can do’ attitude to work
• Ability to use MS Office Packages (MS Word, PowerPoint & Excel)
• Ability to work well under pressure and to respond to deadlines
Qualifications & Experience
Essential
• Experience of working in an environment securing assets and FMCGs
• Experience of working in a customer facing environment
•
Experience in creating and maintaining records with a database and
producing daily reports from records the stored in the database
• Numerate and literate
• Ability to work well within a team environment with a ‘can do’ attitude to work
• Ability to use MS Office Packages (MS Word, PowerPoint & Excel)
• Ability to work well under pressure and to respond to deadlines
• HND/OND/Bachelor’s degree or equivalent experience
How to Apply
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