Airtel Networks Limited Recruitment in Lagos

Airtel Nigeria (Airtel Networks Limited), a leading mobile
telecommunication services provider in
Nigeria and a member of Airtel
Africa Group, is committed to providing innovative, exciting,
affordable
and quality mobile services to Nigerians, giving them the freedom to
communicate, rise above their daily challenges and drive economic and
social development. The company made history on August 5, 2001 by
becoming the first telecoms operator to launch commercial GSM services
in Nigeria and has scored a series of many “firsts” in the highly
competitive Nigerian telecommunications market including the first to
introduce toll-free 24-hour customer care; first to launch service in
all the six geo-political zones in the country; first to introduce
affordable recharge denominations; first to introduce monthly free SMS
and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new
paths in meeting the demands and needs of its esteemed stakeholders and
enhancing distribution as well as providing affordable services to
empower more Nigerians.

We are recruiting to fill the position of:

Job Title: Senior Manager: Regional Operation

Location: Lagos

Job Purpose

• To manage, lead and motivate a team of employees to consistently
  deliver departmental objectives and achieve customer service level
  agreements contributing to the overall Airtel Nigeria business
  objectives and targets
• To support the development of line reports, including individual
  performance management, assessment, development courses, on the job
  training and individual coaching for the team.
• To lead a culture and way of working characterized by proactive
  attitude, teamwork focus, strong performance ethics, high
  professionalism and high energy. Drive action plans to ensure employee
  motivation and engagement

Key Accountabilities
Business Objectives:

• To ensure Airtel Nigeria meets required targets, budgets and
  SLA/KPI performance criteria within defined area of scope, so as to meet
  their strategic business needs
• Use excellent stakeholder and vendor management skills to ensure
  effective and efficient delivery of requirements in a commercial
  and politicized environment.
• Lead by example and secure usage of global process, methods and tools
• Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
• Measure, evaluate and improve the performance of the Regional Operations Team
• To ensure the Network Operations delivery strategy meets the
  immediate and long term scalability and performance goals of the
  business within Airtel Nigeria
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.

People Management:

• Conduct team meetings and 1-2-1 with team members on a regular
  basis. Interview and recruit staff when required to deliver the
  resorting plan for the team
• Responsible for coaching, competence development and line
  management support of assigned team, including adherence to
  performance development & management process in line with business
  and strategic objectives. Manage performance concerns and implement
  plans for improvement
• To escalate problems and expected challenges in good time to
  enable solutions to be implemented. Where not possible, to manage
  relationships with relevant stakeholders ensuring that messages are
  clear and transparent and action plans are put in place to mitigate any
  risk
• To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• Bachelor’s degree in Engineering/Science with Minimum of 5yrs relevant working experience
• Sound knowledge of Mobile Network O&M
• Analytical and Presentation skills
• Strategic negotiation skills

Relevant Experience:

• Considerable experience in a managerial position within the Telecom industry (7 Yrs Min) – Essential
• Good knowledge GSM Network Operations
• Proven ability to manage large scale technical resources and third parties – Essential
• Experience of working in a highly complex, high availability
  service environment, serving both internal and multiple external
  customers on a significant commercial scale
• Experience of working in matrix managed and multi-project
  environment with the ability to work effectively at different levels of
  the organization and network across functions – Desired

Other Requirements:

• To manage, lead and motivate a team of employees to consistently
  deliver departmental objectives and achieve customer service level
  agreements contributing to the overall Airtel Nigeria business
  objectives and targets
• To support the development of line reports, including individual
  performance management, assessment, development courses, on the
  job training and individual coaching for the team
• To lead a culture and way of working characterized by proactive
  attitude, teamwork focus, strong performance ethics, high
  professionalism and high energy. Drive action plans to ensure employee
  motivation and engagement.

Click here to apply online

Job Title: Senior Manager – Network Assurance

Location: Lagos

Job Purpose

• Need to maximize the benefits in an MS setup and provide an
  active real-time oversight to the heart-beat of the Network Operation
  Centre in the MS Operation environment led to the setting-up of Network
  Assurance Centre (NAC).
• The Network Assurance will be responsible for analysis of NOC
  KPIs and drive improvement in the Partner NOC for optimal benefit and
  provide service assurance.

Key Accountabilities
BSS/Transmission/Core:

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
• Assurance of parameter data/change requests for active
• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

• Ensure timely reporting from partner NOC as per contractual and agreed timeline
• Follow through for on-demand assurance reports
• Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

• Effective management of change requests for active elements by
  monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Coordination between TowerCo and Manage Service Partner NOC

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

• Drive daily outage sign-off between active and passive partners
• Partner NOC KPI monitoring and sign-off
• Develop updated Quality Assurance methodologies using in-house or external resources
• Work with Network Performance Analysis team to help validates
  the effect of the Change Request by comparing before and after CR
  implementation
• Audits all network elements (NEs) current DBs (i.e. MSC/MSS,
  MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or
  unnecessary pieces in the DBs (if any) to be added or removed from the
  NEs DBs respectively
• Conducts regular and ad-hoc QoS test calls (local/international)
  to evaluate call setup times, correct charging & voice qualities to
  ensure error free product services

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
• Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
• Vendor Management
• Project Management
• Network Audit and functionality testing
• Business analysis
• Analytical, Statistical and Presentation skills
• Sound MS Excel skill
• Knowledge of Performance managements systems/tools/support systems

Relevant Experience:

• Minimum 10 years’ experience in a GSM/Mobile company
• Minimum 6 years Network Operations Assurance in Telecom
• Minimum 3 Vendor Management experience
• Minimum 4 years BSS/Transmission experience
• Minimum 5 years Network Assurance experience

Other requirements:

• Attention to details
• Good negotiator
• Integrity
• Innovative
• Analytic
• Multi-tasking
• Professionalism

Click here to apply online

Job Title: Manager – Transport Network Assurance

Location: Lagos

Job Purpose

• Need to maximize the benefits in an MS setup and provide an
  active real-time oversight to the heart-beat of the Network Operation
  Centre in the MS Operation environment led to the setting-up of Network
  Assurance Centre (NAC).
• The Network Assurance will be responsible for analysis of NOC
  KPIs and drive improvement in the Partner NOC for optimal benefit and
  provide service assurance
  

Key Accountabilities
Network Assurance – Transmission (Fiber/Microwave/MPLS/VSAT)

• NOC Alarm handling for active elements and monitoring partner
• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
• Assurance of parameter data/change requests for active
• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) elements within Transmission:

• Ensure timely reporting from partner NOC as per contractual and agreed timeline
• Follow through for on-demand assurance reports
• Generation of reports to measure, analyze and improve NOC management process

End-to-End change control across Transport network:

• Effective management of change requests for active elements by
  monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up:

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Coordination between Manage Service Partner NOC:

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

• Drive daily outage sign-off between active and passive partners
• Partner NOC KPI monitoring and sign-off
• Develop updated Quality Assurance methodologies using in-house or external resources
• Work with Network Performance Analysis team to help validates
  the effect of the Change Request by comparing before and after CR
  implementation
• Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.
• Conducts regular and ad-hoc check for Transmission configurations

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
• knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)
• Vendor Management
• Project Management
• Network Audit and functionality testing
• Business analysis
• Analytical, Statistical and Presentation skills
• Sound MS Excel skill
• Knowledge of Assurance managements systems/tools/support systems

Relevant Experience:

• Minimum 7 years’ experience in a GSM/Mobile company
• Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom
• Minimum 2 years Vendor Management experience
• Minimum 4 years Transmission Operation Assurance experience

Other requirements:

• Attention to details
• Good negotiator
• Integrity
• Innovative
• Analytic
• Multi-tasking
• Professionalism

Click here to apply online

Job Title: Manager: International POP and Satellite Enterprise

Location: Lagos

Job Purpose

• Control, Manage and Support day to day operations and
  maintenance of the international traffic, satellite traffic and
  enterprise network to ensure optimum transmission network availability,
  excellent customer experience, delivering operational excellence with
  most cost optimized model in the world.

Key Accountabilities
Day to day management of all Network Operations & Maintenance
Strategic Partners (SPs) to deliver optimal availability and perpetual
quality (Customer)

• Review of Low level connectivity Solution Design for each
  international traffic, Satellite design and Enterprise customer for best
  uptime
• Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.
• Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.
• Day to day Escalation handling of Uptime Monitoring
• Day to day troubleshooting with partners for quick resolution of
  enterprise complaints, international traffic complains as enterprise
  team do not have anybody for transmission operations.
• Change management for all the transmission related network upgrades.
• Design of future plan for preventing reoccurrence
• Drafting,owning and implementing the international traffic,
  satellite traffic and enterprise traffic in accordance with the
  preventive maintenance & Escalation procedures.
• Periodic audit of all international traffic, enterprise traffic and satellite domains
• Spares management to ensure availability of both critical and non-critical spares
• OEM and MS partners Service Provider Service Level Agreement management
• Incidence management recommendation follow up of downtime/issues
• Support the Operational Interface to both internal and external
  stakeholders especially Commercial, Customer Service Delivery and IT
  teams
• Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.

Drive the end to end process documentation, implementation and
compliance to processes, procedures and policies to ensure seamless
operations across all SP( Process Management):

• Create and Ensure adherence to Governance Model.
• Define service level agreements for internal processes and
  partners, monitor achievement of defined objectives to ensure an
  effective and efficient interface to all touch points
• Ensure compliance to applicable policies, procedures and monitor
  availability of all relevant documentation, across relevant touch
  points to ensure synergy across all international and local MS partners
  and Transmission SPs services
• Institute service level agreement measurement methodology to
  ensure all Transmission SPs are accurately measured, rewarded and
  penalized accordingly.

Regulatory Compliance:

• Ensure that all activities of Operations and Maintenance in the
  central and Region adhere to corresponding regulatory requirements in
  daily operations.

Partner & Contract Management:

• Ensure all processes for effective management of Partners.
• Identify processes that will continually improve efficiency of delivery of Key Performance Indicators

Build a capable and motivated team at Airtel to create a high performance team environment:

• Recruit the right talent in consultation with function head, as per defined recruitment guidelines
• Develop and motivate team members through structured training and on the job coaching
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)
• Sound knowledge of Mobile Network O&M
• Analytical and Presentation skills
• Strategic negotiation skills

Relevant Experience:

• 5 -7 years of varied experience in operation and maintenance in the Telecom industry
• 4-6 years managerial experience in a GSM/mobile company
• With at least 3 – 5 years hands on experience in various international traffic routing.
• Enterprise traffic and satellite operations

Other requirements:

• Tactical disposition in decision making and managing resources
• Logical decision making abilities
• Flexible and dedicated
• Ability to innovate and deliver value to business
• Ability to manage an outsourcing partner to effectively deliver on service level agreements
• Ability to motivate and lead both internal and external partners
• Impeccable integrity and character
• Go-getter
• Communication Skills
• Cost, process and automation Innovation

Click here to apply online

Job Title: Manager: Passive and Active Partner Governance

Location: Lagos

Job Purpose

• Responsible for Passive and Active Partner Governance, follow up
  on major escalated failures until resolution, Control the
  implementation of all job orders that take place within the network,
  generate daily reports of failures exceeding defined KPI, and follow
  through on all customer complaints.

Key Accountabilities
Operations:

• Validation/Auditing the processes and procedures across strategic partner operations
• Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
• Supervise software roll-out after first node implementation
• Audit Network configuration to ensure that all the nodes are running with latest software.
• Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
• Leading/Guiding the MS team during hardware and software change implementation.
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
• Supervise all special events projects like improvement drives,
  festival target optimization (Charismas, EID & New Year etc),
  Bombed/burnt sites restoration.
• Project manages MS transition.
• Provide support for all RAN related issue coming from customer and Customer Service Delivery.
• Provide technical governance with Managed Services partners.
• Follow up on the reported problem.
• Ensure that all the services providers strictly follow the SLA and report any deviation.
• All network changes/configuration are documented and follow through.
• Provide regular update on the state of the network
• Sign off of all network outages

Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating
Expenditure) for all the active and passive network systems in Airtel
Nigeria (Financial):

• Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks
• Prepare annual budget for additional spares base on network dimension

Reporting:

• Provide Emergency/Monthly/weekly network reports
• Measure KPIs of the Networks and report variance

Supervision:

• Monitor Network node availability
• Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• Bachelor’s degree or HND in Engineering or any related applied science field.

Relevant Experience:

• At least 5 years Networks Operational experience in GSM environment.
• Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
• Basic troubleshooting skills on Network Elements.
• Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

Other requirements:

• Good Team spirit.
• Action oriented.
• Attention to details.
• Accuracy
• Personally motivated.
• Proactive spirit
• Getting it right the first time.

Click here to apply online



Job Title: Manager – Core Network Assurance

Location: Lagos

Job Purpose

• Need to maximize the benefits in an MS setup and provide an
  active real-time oversight to the heart-beat of the Network Operation
  Centre in the MS Operation environment led to the setting-up of Network
  Assurance Centre (NAC).
• The Network Assurance will be responsible for analysis of NOC
  KPIs and drive improvement in the Partner NOC for optimal benefit and
  provide service assurance.

Key Accountabilities
Core (CS/PS):

• Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
• Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
• Assurance of parameter data/change requests for active
• Track and record service assurance impacting outages
• Trigger Service Assurance sign-off
• Follow through to ensure completion of Service Assurance sign-off
• Interface with different Network domains to ensure tracking of Service Assurance impacting outages

Assurance Reports for both (Active & Passive) elements within Core:

• Ensure timely reporting from partner NOC as per contractual and agreed timeline
• Follow through for on-demand assurance reports
• Generation of reports to measure, analyze and improve NOC management process

End-to-End Management of Change Control within Core domain:

• Effective management of change requests for Core Network
  elements by monitoring and ensuring closure of approved change requests
  as planned.

3rd Party Follow up:

• Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

Coordination between TowerCo and Manage Service Partner NOC:

• Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance:

• Drive daily outage sign-off between active and passive partners
• Partner NOC KPI monitoring and sign-off
• Develop updated Quality Assurance methodologies using in-house or external resources
• Work with Network Performance Analysis team to help validates
  the effect of the Change Request by comparing before and after CR
  implementation
• Audits all network elements (NEs) current DBs (i.e.
  HLR/TSS/MSC/MSS, MGWs/TGW/SGSN/GGSN etc.) to ensure possible missing or
  unnecessary pieces in the DBs (if any) to be added or removed from the
  NEs DBs respectively
• Conducts regular and ad-hoc QoS test calls (local/international)
  to evaluate call setup times, correct charging & voice qualities to
  ensure error free product services

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

• Bachelor of Engineering or B. Tech degree (Electrical/Electronic, Telecommunication or related fields)
• Expert on Mobile Network Core Operations (Fault and Configuration Management)
• Vendor Management
• Project Management
• Network Audit and functionality testing
• Business analysis
• Analytical, Statistical and Presentation skills
• Sound MS Excel skill
• Knowledge of Core Network Assurance Managements systems/tools/support systems

Relevant Experience:

• Minimum 7 years’ experience in a GSM/Mobile company
• Minimum 6 years Core Network Operations & Maintenance in Telecom
• Minimum 3 Vendor Management experience
• Minimum 4 years Core Operation Assurance experience

Other Requirements:

• Attention to details
• Good negotiator
• Integrity
• Innovative
• Analytic
• Multi-tasking
• Professionalism

Click here to apply online