Customer Relationship Officer (Walk-In) Jobs at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of
a diverse community in
Africa and the Middle East, our brand is
instantly recognisable.
It is through our compelling brand that we are
able to attract the right talents who we carefully nurture by
continuously improving our employment offerings even beyond reward and
recognition.

We are recruiting to fill the vacant position of:

Job Title: Customer Relationship Officer (Walk-In)

Location: Lagos
Slot: 2

Job Description

• Educate customers on MTN products and services, functionalities, features and competitive advantage.
• Prepare standard and ad hoc reports on sales for management
  review and carry out statistical / data compilation/reconciliation, as
  directed, to ameliorate service.
• Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
• Ensure delivery of excellent customer care and service delivery for a first call resolution.
• Ensure sales/service of MTNN products and service tailored to customer need
• Handle cash and routine administrative task for end of day reporting
• Provide hands-on device repairs and query resolution
• Follow through on customer queries ensuring prompt resolution and feedback
• Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
• Capture and monitor customer complaints and points of
  improvement and ensure complaints and queries are promptly attended to
  and escalated appropriately.
• Handle all enquiries and requests of customers and ensure
  resolution as well as inform customers of status of their complaint,
  query or request and record details of contact.
• Ensure Key Customer Data is adequately captured and prompt
  documentation of transactions and collect data and information on
  customer care needs/issues.
• Monitor Accounts as assigned by  partners.

Minimum Qualification

• B.Sc, BA, B.Ed, B.Eng, B.Tech or HND in relevant discipline

Experience:

• 4 years relevant work experience in the service industry
• 1-2 years’ work experience in a call center (Prepaid/Postpaid) environment

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours
• Experience & Training

Training:

• Basic GSM
• MTN Products & Services
• Call center policies, processes and procedures
• Call Center applications, technology and systems training
• Telephone/ physical interaction etiquette
• Relationship Management
• Relevant systems training
• CCBS

How to Apply

Click here to apply online
 
Deadline 21st August, 2015.