Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in
Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Job Title: Senior Officer: Data Voice Roaming IREG
Airtel Nigeria – Lagos
Job Purpose
This function is expected to act for technical requirements in the area of Core and Roaming services. Be involved in activation of roaming services with new operators worldwide, periodical tests and new test according to the changes or improvement of new numbering/routing plan. Ensure regular governance and roaming KPI’s are delivered as defined targets.
Key Accountabilities
Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs. Roaming service activation & Troubleshooting. Configuration and Testing activity.
IREG tests preparation and execution as per business defined targets
Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
Roaming Traffic analysis and improvement action plan to be driven
Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints and fraud
Monitoring of Roaming Inbound and Outbound Traffic
Regular Configuration audit and implement service gaps
Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
Understand the roamers performance by managing roaming tests,
Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
Roaming statistics database for reference
Track and Review Roaming TT,CR,IREG test, Dashboard
IR Database management and SIM management
Detailed and Effective Documentation.
Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :
Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity and Utilizations for the Roaming Suite
NCP and Project Related document
New Roaming Products
Roaming N/W KPI & SLA
Roaming IR Database
SIM Management Doc
Vendor/Partner Management
Technical relationship with Roaming partners
Ensure Response to the Roaming Partners Queries/Issues
Time management
Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science
Detailed working Telecommunications Knowledge
Analytical and Presentation skills
Relevant Experience
2 – 4 years of Work Experience on an Telco Roaming/Settlement Systems
Networking roaming experience,
Experience in Core/Radio Network, GSM.
Good project management knowledge
Experience in measuring and analyzing network KPI ‘key performance indicators’
Other requirements
Personal Integrity and good interpersonal relationship
Must have excellent organizational and communication skills.
Highly organized and good at implementation
Time management skills with commitment to project timelines.
Self-motivational skills
Good analytical and problem solving skills.
Good practical skills in troubleshooting and fault resolution for supporting operations teams as an escalation point
How to Apply
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