Customer Service Officer Job in Lagos Fosad Consulting Limited

Fosad Consulting Limited – Our Client, a top notch player in the
insurance Industry is seeking to hire
apt and dynamic candidates to fill
the position below:

Job Title: Customer Service Officer (Insurance)

Location: Lagos, Nigeria

Qualifications

• Minimum HND / B.Sc in International Relations, Mass Communication or any related field.
• Minimum 2 years work experience.

Skills:

• Advanced Communication skills (English): Spoken and written.
• Moderate Negotiation Skills.
• Advanced Presentation skills.
• Moderate IT skills.
• Moderate Business Writing.

Job Purpose

• The CSO will be responsible for attending directly to clients inquiries.

Job Description

• Preparation of Valuation reports.
• Creation of customer and contractor codes
• Collation of customer feedback in respect of our service delivery.
• Friendliness and error free documentation.
• Measure Variance from agreed SLA.
• Provide special training for all employees on customer service.
• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
• Communicate verbally and in writing to answer inquiries and provide information
• Monitoring of returned direct debit mandate.
• Attending to customers’ complaints.
• Registration of incoming and outgoing mails.
• Preparation of renewable and lapsed policies

How to Apply

Click here to apply online