FINCA is a leading international Microfinance Institution offering financial services and products to
small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.
FINCA pioneered the “Village Banking method of credit delivery, now used by hundreds of organizations worldwide. Our programs reach low-income people in more diverse countries than any other microfinance provider.
We are recruiting to fill the position of:
Job Title: Customer Relationship Officer (Savings/Loans)
Location: Owerri, Imo
Job Summary
FINCA is recruiting for highly-motivated and customer-service oriented Customer Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria.
The Customer Relationship Officers report to a Customer Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards.
ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.
Qualifications and Experience
HND or B.Sc level of education
Preferred 1 year of work experience especially sales related.
Basic mathematics, business acumen and analytical skills
Proficiency in Computer Applications Excel /Microsoft Office
Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
Familiarity with and understanding of the dynamics of small businesses
Highly attentive to detail with excellent organizational and documentation skills
Excellent interpersonal and communication skills
Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
Ability to sell products and services
Willingness to relocate to Owerri, Nigeria
Enterprising and self-driven personality with the ability to adapt and acquire new skills
How to Apply
Note: For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.
Deadline 15th June, 2015.
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