Our client is an independent oil servicing company with vast experience which cuts across several
facets of the oil and gas industry, together with affiliations with a number of reputable multinational companies. They now have an opening for Customer Care Consultant in Lagos, Nigeria
Job Title: Customer Care Consultant
Location: Lagos
Experience: 4years
Job Profile:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information
Key Responsibilities
◦Answer calls and respond to emails
◦Handle customer inquiries both telephonically and by email
◦Research required information using available resources
◦Manage and resolve customer complaints
◦Provide customers with product and service information
◦Enter new customer information into system
◦Update existing customer information
◦Process information received by client, requests and inquiries
◦Identify and escalate priority issues
◦Route calls to appropriate departments
◦Follow up customer calls where necessary
◦Document all call information according to standard operating procedures
◦Complete call logs
◦Produce call reports, monitor the trend of activity
◦Carry out follow up campaigns and report activity and outcome
Key Requirements
A. Education / Qualifications:
◦High school diploma or equivalent
◦Proficient in relevant computer applications
◦Required language proficiency in English (Hausa, Yoruba and Pigeon English is a plus)
◦Knowledge of customer service principles and practices
◦Knowledge of call center telephony and technology
◦Some experience in a call center or customer service environment
◦Good data entry and typing skills
◦Knowledge of administration and clerical processes
B. Experience:
◦At least 4 years’ experience in customer service from a call centre
◦Having worked with a power generation company is a plus
C. Skills:
◦Verbal and written communication skills
◦Listening skills
◦Problem analysis and problem solving
◦Customer service orientation
◦Organizational skills
◦Attention to detail
◦Judgment
◦Adaptability
◦Team work
◦Stress tolerance
◦Resilience
10. Attributes / Personal Characteristics
◦Professionalism and work ethics
◦Positive attitude and energy
◦Proactive, persuasive and self-confident
◦Dedicated in delivering the objective and results
How to Apply
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