Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
Job Title: MS Chief Operating Officer MTN IN
Ericsson – Lagos, Lagos, NG
Job description
Req ID: 55230
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Managed Services Chief Operating Officer
This job description is for the position of MSCOO for one of our key accounts.
Position
The purpose of the role MSCOO is to manage activities carried out within Managed Services contract for one of our key clients. This involves presales support, management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organisational efficiency, processes and methods within the relevant area.
The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
Responsibilities
The MSCOO works within the overall MSIP organization with a delegated set of responsibilities for the geography they are accountable.
The MSCOO responsible for full scope of Managed Services (where applicable) contract fulfilment, including:
Overall Operations – Operations Assurance
Overall Network Operations Centre – NOC Manager, including Front Office and Back Office Operations Support
Field Operations
Ensure GSC support
These functions will initially reside within the line organization of the MSCOO until transformation to RSSA and GSC/RNOC delivery units according to the Transformation Plan. After transformation, the MSCOO still maintains full accountability for the success of the service delivery.
The MSCOO responsible and a driver/facilitator for improvements within the relevant Managed Services organisation and must take responsibility for any changes introduced to the organisation, processes and methods that may have an effect on the supplied service quality with respect of meeting contracted scope (including quality).
Some duties of the blueprint MSCOO role will be centralized within the MSIP organization (eg: common reporting, quality auditing).
The MSCOO has the authority to act on relevant problems and to decide on what procedures and routines that shall be invoked to ensure that quality problems are corrected according to prevailing requirements.
The MSCOO has the authority to specify improvement proposal for operative performance and to escalate within the department / group as well as to system support units / supplier partner functions so that operative performance may be maintained at specified level.
Required Education and Experience
University degree in Electrical/Electronic Engineering, Telecommunication, Business Administration or equivalent experience in a related discipline.
Having at least 10 years’ experience on network operations, planning or engineering.
At least 3 years of experience from Customer Services within the Telecom industry
Demonstrated ability to deliver P&L results successfully in a major services division or company, and ability to drive business development
Proven Business awareness and successful customer relation experience
Has work experience as a CTO from an operator.
How to Apply
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