Operations Manager Job at Whispering Palms Resort

Whispering Palms Resort Lagos over the years has grown to be one of the most sought after destinations for vacations, getaways and honeymoons. It is situated in an environment that provides a stunning ambience and surrounded by beautiful green scenery that enhances the aesthetic feel of the resort. It offers top class hospitality, spacious rooms with modern amenities, a courteous and friendly staff, ideal environment and surroundings, and a very competitive room rate for a resort of its quality. Lagos. It is a 20-minute drive away from Slave Museum House and a 30-minute drive away from The French Village and the 1st Storey Building in Nigeria

Job Title: Operations Manager

Scope and General Purpose:

To manage the operations in such a manner that customer satisfaction and budgeted profit margins are achieved and that a good company image is projected, thus ensuring continued growth.

Responsible to:

Chairman/CEO

Liaises with:
Heads of Department
Accountant
Personnel & Training Manager
Purchasing Department
Sales Executives

Main Duties:
To ensure the efficient management of all districts.
To ensure that each district contributes the agreed budgeted profits.
To provide effective leadership through professional man-management and encouragement of subordinates.
To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained.
To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being effected.
To carry out monthly performance reviews, coach and direct activities to achieve desired performance.
To draw up, in conjunction with the Personnel Manager, meaningful succession and career plans for all management staff.
To monitor progress of agreed succession and career plans and ensure that these are adhered to.
To ensure that district managers are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their subordinate managers, using job descriptions as a guide.
To ensure that the company’s objective relating to labour turnover is achieved or bettered.
To ensure that subordinates are totally conversant with and practising good industrial relations procedures.
To ensure that subordinates are totally conversant with and implementing all company policies and procedures.
To review and analyze monthly results, highlight problem areas and take appropriate action to rectify poor performance.
To ensure that all financial targets are being achieved, e.g. through purchase discounts, debt collection, etc.
To compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry.
To make recommendations for salary increases for subordinate staff, basing these recommendations on objective performance reviews and market-related equivalent positions.
To stay “close to the customer” and maintain effective communication with him at all times through a planned programme of formal meetings and entertainment.
To ensure that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
To ensure that the company’s training objectives are achieved.
To attend all company social and promotional functions, maintaining a high profile with current and prospective clients.
To be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company.
To attend meetings and training courses as required and continually strive for the improvement of won professional skills.
To liaise and work closely with sales executives to ensure that realistic, achievable proposals are submitted.
To maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts.

QUALIFICATION:
Proficient in English (verbal & written) essential
OND/ HND/ diploma in hotel management or equivalent preferred
Minimum 3 years experience
Proven training skills
Experience with Hotel Property Management System, Micros-Fidelio desirable
Proactive with a meticulous eye for detail
Strong organizational, managerial and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Must be a team leader
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
At least three years’ experience in hotel and hospitality industry

Method of Application