FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with a team of over a hundred employees spread across Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients’ corporate strategies.
We are recruiting to fill the position below:
Job Title: Quality Assurance Associate
Location: Lagos
Job Summary
- Quality Assurance Associates are the eyes and ears of the organization. Quality Assurance Associates are part of an existing highly-trained quality monitoring team focusing on systematic academy-level monitoring.
Job Description
- Ensure departments are compliant with procedural requirements through processes of quality control and audit checklists of facility operations and management tools, materials and processes by:
- Paying visits to departments each day (as assigned by the Quality Assurance Manager)
- Performing audits via the smartphone
- Reporting the information back to HQ.
- Provide valuable insights into critical operational issues based on visit observations
- Quality Assurance Associates are expected to spend a fair amount of time on the road.
Person Specification
- Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
- Hard working with a positive can-do attitude; is able and willing to take on any challenge
- Able to “stand his/her ground” and not be convinced by anyone to change the audit information
- Mature and independent – supervision will largely be done from HQ while you operate in the field
- Adept at using the smartphone and email programs.
- Aptitude for learning new IT systems/applications
- Excellent oral and written communication skills
- Prior experience conducting audits or experience in a quality assurance role is a plus
- Willingness to travel every day in all weather.
Job Title: Quality Assurance Associate
Location: Lagos
Job Summary
- Quality Assurance Associates are the eyes and ears of the organization. Quality Assurance Associates are part of an existing highly-trained quality monitoring team focusing on systematic academy-level monitoring.
Job Description
- Ensure departments are compliant with procedural requirements through processes of quality control and audit checklists of facility operations and management tools, materials and processes by:
- Paying visits to departments each day (as assigned by the Quality Assurance Manager)
- Performing audits via the smartphone
- Reporting the information back to HQ.
- Provide valuable insights into critical operational issues based on visit observations
- Quality Assurance Associates are expected to spend a fair amount of time on the road.
Person Specification
- Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
- Hard working with a positive can-do attitude; is able and willing to take on any challenge
- Able to “stand his/her ground” and not be convinced by anyone to change the audit information
- Mature and independent – supervision will largely be done from HQ while you operate in the field
- Adept at using the smartphone and email programs.
- Aptitude for learning new IT systems/applications
- Excellent oral and written communication skills
- Prior experience conducting audits or experience in a quality assurance role is a plus
- Willingness to travel every day in all weather.
Job Title: Facilities Manager
Location: Lagos
Job Description
- The role of a Facility Manager is a vital supporting function of the Operations Program – Facilities and Supplies.
- The Facilities Manager coordinates building repairs and maintenance needs across all the buildings.
- Execute strategies and processes to ensure that renovations and repairs works are completed promptly and cost efficiently across multiple academies, in most cases, simultaneously.
- The overriding goal being to ensure state of the building structures are always maintained and conducive for learning (safe and secure).
Job Description
The deliverables the Facilities Manager is tasked with include:
- New Facilities Takeover – The Development team completes all new buildings, and hands over the completed buildings to Operations for management & maintenance. The facilities management team ensures that new academies are fit for use at handover, ensuring that standards are met.
- Maintenance feedback to the Development team – The Manager will provide vital feedback/lessons learnt form routine maintenance to the Development team, which would support new development project standards.
- Routine Maintenance of the academies – We need to continually ensure our facilities are in good condition and account for both minor and major repairs. The Manager must identify common challenges & problems, and provide efficient and cost-effective solutions, execute strategies promptly.
- Manage & Deploy Vendors – The Manager will be required to manage a database of vendors and service providers across regions/clusters, to ensure vendors are available for deployment on demand.
Person Specification
- Ideal candidates should have experience managing projects, identifying business challenges through data and observation, creating solutions for these issues, and overseeing an operations program.
- They should be proficient analyzing and managing large amounts of data and comfortable working closely with different departments and teams.
- Experience in bringing ideas and programs to scale, working at similar ambitious start-up companies, or building and managing teams across countries is an added plus.
- Bachelor’s Degree required
- Masters preferred
- Minimum 3 years work experience required.
Job Title: Operations Director
Location: Lagos
Job Description
- The Operations Director is one of the most senior roles in the business, making up a key role in the Senior Management Team
- You will be responsible for managing a large team of staff driving the execution, management and innovation of the following departments to serve the organization’s needs
Job Specification
- Responsible for all operational performance indicators of our academies, including but not limited to:
- Improving adherence and compliance to existing systems and processes
- Striving for operational excellence in a resource-constrained environment
- Continually iterating and improving systems
- Do or lead every job in the entire operations and support to some extent. No job is too big or too small.
- Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.
Person Specification
- At least 8+ years of post-undergraduate, full time work experience
- Work experience managing a multi-unit retail environment
- Work experience developing and managing a culture of total focus on customer satisfaction
- Work experience drastically improving the productivity and reducing cost of a product or service
- Work experience managing and coordinating several teams to deliver on a tight schedule
- Work experience in emerging markets
- Record of building data-driven operational systems
- Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
- Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
- Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success
- Experience of management consulting a plus
Job Title: Academic Director
Location: Lagos
Job Description
- Advocating for learning outcomes and serving as an in-country academic consultant for other departments
- Leading execution and interdepartmental coordination of the core academic program
- Providing feedback to the Curriculum team, in order to improve learning outcomes and culturally contextualize what is taught
- Conducting necessary market and regulatory research to inform instructional systems and policies(timetable, teacher specialty configurations, retention policies, exam policy, placement policy)
- Managing the Academics team based in Nigeria: Curriculum, Field Work, Measurement and Evaluation (M&E), Instructional Leadership, Innovation.
Person Specification
- Be a self-starter and problem-solver, who thinks three and four steps ahead.
- Be hard working and collaborative, with the tenacity to plow through challenges and an appreciation for teamwork toward achieving a shared vision.
- Be both detailed and results-oriented, driven by the data that will allow us to know what is working and what isn’t working for kids.
- Be humble, ready to “roll up your sleeves” to get things done
Education and Qualification
- Bachelor’s Degree in Education or related field, graduate degrees preferred
- 10 years’ experience working in education. 2 or more years of teaching experience with evidence of outsized student learning gains is an added advantage.
- Experience working in the education sector in Nigeria
Deadline:31st August, 2018.
How to Apply
Interested and qualified candidates should send their CV’s to: careers@firstexcelsia.com using the job title as the subject of the mail.
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