Interswitch Limited is an electronic transaction switching and payment processing company with a
business footprint that covers the provision of shared, integrated solutions for financial transactions, e-commerce, telecoms value-added services and e-billing in the Nigerian, East and West African environments.
Job Title: Head, Consumer Channels & Services
Interswitch Limited – Nigeria
Job description
Key Roles & responsibilities:
Drive usage of Interswitch services and channels by putting together solutions that meet the specific needs of each customer segment by piecing together internal solutions and solutions from 3rd parties
Seeks opportunities to drive more consumer adoption of Interswitch services within the allocated segment or sector
Seeks, engages and manages channel distribution partners of Interswitch services
Provide market and client feedback about the various products to relevant Groups
Interact with core product management to constantly review and prioritise customer needs
Work with Customer Interaction & Engagement to drive engagement of consumers converted to Interswitch services
Ensure the utilisation of sales methodology and sales tools
Plan and implement an ongoing targeted account list to create new revenue and acquire valuable contacts
Achieve a productivity goals, as established through Scorecard, and possess a strong desire to exceed sales goals
Drive revenue through creative sales techniques with strong public relations leadership, and client and employee relations skills
Conduct sales calls, while targeting results-oriented high revenue potential sales calls to ensure success
Participate in joint sales calls with other managers who participate in sales
Develop and maintain strong relationship with all customers and perform regular customer visits using a structured customer visitation plan
Perform any other duties as assigned
Key Performance Indicators:
Achievement of set financial (sales & transaction revenue) targets
% growth in revenue
Number of new customers acquired/product
% growth in acquired consumers via B2B engagements
% variation in OPEX, COS
Rating/score achieved in customer satisfaction survey
Adherence to sales processes & customer visitation plan
Desired Skills and Experience
Educational & Professional Qualifications:
A good degree in Business Administration, Marketing or Social Sciences
Professional qualification not mandatory but recognised
7-10 years’ experience in a business development function.
Prior experience in Telecoms, banking or technology will be a plus
Functional/ Technical Competencies:
Product Management
Project Management
Relationship and Account Management
Strategy Development
Products/Services Knowledge and Application
Brand/Product Management
Presentation skills
Communication skills
Analytical skills
Information gathering
Quality Assurance
Test Management
Behavioural Competencies:
Personal Credibility
Results oriented, Resourceful and highly motivated
Able to manage multiple projects and clients at the same time
Excellent communication skills with particular attention to detail
Ability to work in a fast paced environment and learn quickly
Ability to multi-task and work well under pressure
Creative
Strong interpersonal and analytical skills
Must be able to travel when required
How to Apply
Click here to apply online
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