Interswitch Job Vacancies for Head, Consumer Channels & Services

Interswitch Limited is an electronic transaction switching and payment processing company with a
business footprint that covers the provision of shared, integrated solutions for financial transactions, e-commerce, telecoms value-added services and e-billing in the Nigerian, East and West African environments.

Job Title: Head, Consumer Channels & Services

Interswitch Limited – Nigeria

Job description

Key Roles & responsibilities:

    Drive usage of Interswitch services and channels by putting together solutions that meet the specific needs of each customer segment by piecing together internal solutions and solutions from 3rd parties
    Seeks opportunities to drive more consumer adoption of Interswitch services within the allocated segment or sector
    Seeks, engages and manages channel distribution partners of Interswitch services
    Provide market and client feedback about the various products to relevant Groups
    Interact with core product management to constantly review and prioritise customer needs
    Work with Customer Interaction & Engagement to drive engagement of consumers converted to Interswitch services
    Ensure the utilisation of sales methodology and sales tools
    Plan and implement an ongoing targeted account list to create new revenue and acquire valuable contacts
    Achieve a productivity goals, as established through Scorecard, and possess a strong desire to exceed sales goals
    Drive revenue through creative sales techniques with strong public relations leadership, and client and employee relations skills
    Conduct sales calls, while targeting results-oriented high revenue potential sales calls to ensure success
    Participate in joint sales calls with other managers who participate in sales
    Develop and maintain strong relationship with all customers and perform regular customer visits using a structured customer visitation plan
    Perform any other duties as assigned

Key Performance Indicators:

    Achievement of set financial (sales & transaction revenue) targets
    % growth in revenue
    Number of new customers acquired/product
    % growth in acquired consumers via B2B engagements
    % variation in OPEX, COS
    Rating/score achieved in customer satisfaction survey
    Adherence to sales processes & customer visitation plan

Desired Skills and Experience

Educational & Professional Qualifications:

    A good degree in Business Administration, Marketing or Social Sciences
    Professional qualification not mandatory but recognised
    7-10 years’ experience in a business development function.
    Prior experience in Telecoms, banking  or technology will be a plus

Functional/ Technical Competencies:

    Product Management
    Project Management
    Relationship and Account Management
    Strategy Development
    Products/Services Knowledge and Application
    Brand/Product Management
    Presentation skills
    Communication skills
    Analytical skills
    Information gathering
    Quality Assurance
    Test Management

Behavioural Competencies:

    Personal Credibility
    Results oriented, Resourceful and highly motivated
    Able to manage multiple projects and clients at the same time
    Excellent communication skills with particular attention to detail
    Ability to work in a fast paced environment and learn quickly
    Ability to multi-task and work well under pressure
    Creative
    Strong interpersonal and analytical skills
    Must be able to travel when required

How to Apply

Click here to apply online