Standard Chartered Bank Nigeria: We attract talented individuals. Not only can they give you the
benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.
Standard Chartered Bank Nigeria is recruiting for the vacancies below:
Job Title: Teller
Job ID: 440502
Job Function: Retail Clients
Location: Lagos
Job Description
Cash transactions
Fund transfer
Customer inquiry
Cheque collection
Account maintenance
Balance confirmation
Customer Complaint handling
Rate board update
Cross Selling
Internal & external reports
Adherence to till limit of N100k and floor limit of N2m
Other assigned duties
Assist TSM/BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time
To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
Build up good relationship with all internal and external customers.
Make effort to improve personal product knowledge and to acquire multi-products processing skill.
Make effort to improve personal productivity and output level. To achieve established standard.
Understand and follow carefully the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
Ensure timeliness of managing customer’s complaint
Apply Here
Job Title: Manager, Compliance Investigation
Job Description
1. To manage the conduct of appropriate investigations in order to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations.
2. To help and promote, lead and manage, throughout the Business, the culture and practice of Compliance Investigations risk management within the letter and spirit of relevant Laws and Regulations and all Group standards relating to Compliance.
Key Roles & Responsibilities
1. Well developed investigation capabilities. Conduct investigations and provide assistance as required to Group Compliance Investigations. Conduct investigations in line with the Group standards for investigations in the country / region including escalation, case management, data capture, evidence management, electronic evidence review, reporting, interviewing and attending before internal disciplinary panels as required.
2. Support senior management of Compliance Investigations in the management and promotion of Speaking Up in country with assistance from the Regional Compliance Investigations teams. Speaking Up cases received directly in country must be updated in Enterprise Investigation Management System (“EIM”).
3. Stakeholder management to ensure appropriate senior management are kept informed of relevant investigative developments.
4. As required, investigate data leakage cases, and with Group Information Security assist in promoting awareness of the importance of confidentiality of bank information.
5. Relationship management of other investigative units within the bank to ensure the effective and efficient use of investigative resources.
6. Relationship management with law enforcement. Attending court cases where required. Coordination of business to provide a response to local production orders, court orders, request for information from regulators or law enforcement agencies.
7. Monitor developments in financial crime and misconduct including internal trends.
8. As required, co-ordinate with GIA, Business and Operational Risk regarding investigation related findings to ensure adequate oversight and tracking of remediation.
9. Co-ordination with Country Compliance to ensure adequate oversight and tracking of remediation of investigations related regulatory findings.
10. Maintain relationships with relevant vendors in the region so that external specialist support is available when required.
11. Provide investigation related information to appropriate Country / Regional Committees and attend as required.
12. As required, assist Country FCC and/or Compliance in the management of Anti-Bribery investigations in country.
13. As required assist in responding to a search warrant, subpoena or documentary production order relating to an employee being served on the Bank.
14. Conduct training to Staff on Speaking Up, Data Leakage Prevention (DLP) and other related investigative mattersas required.
Dimensions
* Manager of Investigations will have the assigned authority under Group procedures to request and assist the business / functions to take action in support of an investigation, including in relation to:
O establishing terms of reference for the enquiry;
O securing and preserving evidence;
O requiring staff to attend interviews;
O requiring appropriate action in relation to staff (e.g. suspension during the investigation);
O engaging internal resources to work on the investigation;
O defining communication protocols for the investigation.
* Advanced understanding of investigative techniques.
* Principal statutes/regulations affecting the Bank: Proceeds of Crime Act, Serious Organised Crime and Police Act, Terrorism Act, Counter Terrorism Act, Bribery Act 2010, Money Laundering Regulations 2007, JMLSG Guidance Notes, FSA handbook. SCB’s internal policies and procedures on AML, Investigations, Sanctions and Fraud.
* All other relevant local dimensions.
Qualifications & Skills
* 4+ years investigative experience.
* Excellent communication skills.
* Degree in law, accounting or similar.
* Previous regulatory experience or financial services industry and financial crime management experience.
* English language and writing skills.
* Good knowledge of banking systems.
* Good working knowledge of MS Office suite particularly Word, Excel and PowerPoint.
* Knowledge of information sources and evidence handling specifically with reference to electronic evidence.
* Excellent judgement. Excellent collaborative and team playing skills. Diplomacy, empathy and a ‘can-do attitude’. Politeness, sensitivity and the ability to gently, but professionally stand your ground when needed.
* An inquisitive approach to practices, procedures and specific transactions. Personal authority and integrity. Independence, creativity, resourcefulness and resilience.
* Must possess ability to assess risk, strong leadership qualities, excellent interpersonal skills and multi cultural awareness and sensitivity.
Desirable
* CFE or like accreditation
* Foreign Language skills applicable to region
* Understanding of the key features of relevant financial crime and investigative related laws and regulations that affect the Group.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Job Title: Customer Service
Job Description
Customer Service
• Overall Customer Service Delivery And Enquiry Handline In The Branch
• Evaluate Customer Needs And Provide High Level, Accurate Information And Advice On Products And Channels.
• Cross-Sell Bank Products/Channels To Existing Customers
• Migrate Customers To The Remote Channels Through Online Activation, Estatements And Atm Usage
• Prepare Weekly Reports On Service Issues And Complaints To The Service Quality Team
• Support Acquisition And Growth Of Customer Base Through Referrals
• Manage, Handle And Record Customer Complaints
• Deliver Communication On Product And Channels To Customers In An Effective And Efficient Manner.
• Custodian Of The Following Banking Instruments: Cards, Cheque Books, Frontline Registers
• Recommend Processes And Service Improvements, Based On Customer Feedback And Observations, To The Head Of Frontline Effectiveness And At The Vof Forum (Quarterly)
• Oversight Of Queue Management And Banking Hall Look And Feel
• Oversight Of Marketing Collateral And Positioning
KYC
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
“Identifying your customer, knowing your customer, reporting suspicions, safeguarding
records and not disclosing suspicions to Customers”.
Key Roles & Responsibilities
Enter roles and responsibilities
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Job Title: Relationship Manager
Job Description
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customers’ needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customer experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Key Responsibilities
Progress against balance scorecard
* Ensures increase in No of new customers to the bank;
* Growth in product cross holding ratio;
* Customer Satisfaction Score / Net Promoter Score (NPS);
* Adherence to process and compliance.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required
Qualification and Skills
• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
Credit Risk Analysis (INTRODUCTORY)
Customer Relationship Management (Core)
Data Conversion & Reporting (Core)
Legal & Regulatory Knowledge (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills
Excellence in Role
Credit Risk Analysis (Core)
Customer Relationship Management (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
Additional Job specific skills or knowledge area;
Social / Networking skills
Phone based conversation skills
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Key Roles & Responsibilities
Enter roles and responsibilities
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Apply Here
Job Title: Team Mgr, Sales
Job Description
• Accountability for driving CASA sales and portfolio growth across regions
• Contribution to the formulation of the region sales and portfolio management strategy.
• Coaching, Training and Personal Development planning for New Business Officers
• Monitoring performance and taking appropriate remedial action
• Embedding sales governance and sales management principles across the region.
• Drive sales discipline and productivity
• Drive insights to Competitor sales activities and effectively counter the efforts
• Set business performance standards for cross selling
• Embedding sales governance and sales management principles across the region.
Key Roles & Responsibilities
Enter roles and responsibilities
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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