Engineering Company Job Opportunity for Customer Service Officer & Senior Business Development Executive

Our objective as an engineering company is to help our numerous customers employ the use of
electrical power safely, effectively and efficiently, through the timely provision of standardized electrical engineering products and services.

As proof of our competence, we have secured the endorsement and approval of ABB, a world leader and giant in Electrical Engineering products and services as a a CHANNEL PARTNER for its low and medium voltage products.

Foltechs Engineering Services is recruiting to fill the position of:

Job Title: Customer Service Officer
Job Type: Full Time
Job Field: Customer Service Officer

Key Responsibilities

    Maintain and develop relationships with existing customers via meetings, telephone calls and emails.
    Generate invoice for all walk in customers
    Analyzing sales figures/date, interpreting trends to facilitate planning and forecasting of future sales volumes.
    Log all after sales service issues.
    Follow up on or after sales service issues
    Give after sales feedback to customers.

Key Performance indicators (KPI’s):

    Importance of the management of the front office.
    Meet least Fifty Percent (50%) of the issued Quotations.
    Engage in Tele-marketing; follow up and close on all sales opportunities as at when necessary.

Qualifications and Requirements

    B.Sc/ HND in Electrical Engineering or Social Sciences
    Experience: 2 years
    Age; Not more than 27years

Key competency Requirements:

    Knowledge of Electrical Panel component
    Basic Numerical Skills
    Third-party supplier and Vendor management
    Be exceptional at relationship management and business development with extensive
    Customer interaction.
    Have effective written, Communication and presentation skills.
    Be able to work under pressure.
    Microsoft Office suite – Word, Excel and Power Point.

Personal Attributes:

    Self motivated
    A good team player with ability to network
    Articulate – verbal and written
    Excellent interpersonal skill.
    Seeks solutions and goal oriented.

Job Title: Senior Business Development Executive

Qualification: BSc/ HND in Electrical Engineering
Experience: 5-7 years
Age: not more than 35years
Job Field: Sales and Marketing

Key Responsibilities

    Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; training of subordinates,implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
    Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    Analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
    Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
    Identifies marketing opportunities by identifying consumer requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.
    Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
    Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
    Provides information by collecting, analyzing, and summarizing data and trends.
    Protects organization’s value by keeping information confidential.
    Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.

Client Retention

    Work with technical staff and other internal colleagues to meet customer needs.
    Arrange and participate in internal and external client debriefs.
    Key Performance indicators (KPI’s)
    Increase in number of clients
    Increase in quality and quantity of market intelligence
    Increase in ratio of successfully tenders
    Positive feedback from clients
    Repeat business from clients
    Accurate and effective reporting to the Managing Director.

Key Competency Requirements

    Knowledge of Electrical Panel design
    Skill in preparing and analyzing power need and specification
    Prospecting and selling skills.
    Skill in both verbal and written communication.
    Excellent interpersonal skills
    Microsoft Office Suite –Word, Excel and Power Point

Personal Attributes

    Self motivated
    Ability to be able to meet high target
    Ability to assimilate a range of information for decision making.
    A good team player with ability to network
    Seeks solutions
    Creative thinker

How To Apply

Interested and qualified applicants should send their CV’s to: humanresources@foltechseng.com