Customer Service Representative Needed in Lagos, February 19th 2015

Possible and Affordable Solutions Limited is currently seeking to employ suitably qualified
candidates to fill the position of:

Job Title: Customer Service Representative

Location: Lagos

Job Experience
1-3 years experience in customer service.

Responsibilities
As customer service personnel, you will be expected to carry out the following responsibilities:

    Resolves customer complaints via phone, email or other means as directed.
    Attend to walk in and phone in customers and resolve enquiries and or queries.
    Opens customer accounts by recording account information.
    Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    Prepares product or service reports by collecting and analyzing customer information.
    Meet sales weekly or monthly targets as stipulated.
    Contributes to team effort by accomplishing related results as needed.
    Maintains customer records by updating account information.
    Close sales deals and follow through to delivery stage.
    Give customers feedback on requests and enquiries.
    Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Attempts to persuade customer to reconsider order cancellation.

Skills:

    Professional appearance
    Fast learner
    Demonstrated selling skills
    Good communication and interpersonal skills
    Team player
    Excellent telephone etiquette

Mode of Application

Interested and qualified candidates should send their applications and CV’s to: careers@possibleandaffordable.com

Note:
Only candidates that are available immediately for resumption should send their applications.
 Only candidates that match our requirements will be contacted.
  

Deadline 25th February, 2015