Jumia is the largest e-commerce mall in Africa with over 100,000 unique visitors a day, buying
everything from Fashion to Phones. Founded in 2012 in Nigeria, Jumia’s mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.
Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa’s leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Africa Internet Group steps in.
We are currently looking for talented people to join our team and embark on an exciting journey in the core of:
Job Title: Customer Service Agent – Jumia (Contract)
Location: Nigeria
Department: Customer Management
Job Description
As a Customer Service Agent, you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Qualifications and Requirements
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results.
Ability to foster and maintain relationships with individuals.
Excellent negotiation skills and strong communication skills – proven results with key decision makers.
A Bachelor’s Degree.
Job Responsibilities
Your areas of responsibility include:
Assisting selling processes for our customers and generating additional Sales
Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
Performing phone conversations with customers to answer their questions, provide information and advise them.
Handling special requests and complaints of customers.
Collecting and storing useful data within our backend system.
Ensuring follow up through emails, phone or any required means.
How to Apply
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