Sahara Group nutures businesses in the energy sector. These companies operate essentially within the
energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.
We are recruiting to fill the below position:
Job Title: IT Desktop Analyst
Location: Nigeria
Job Description
The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network.
The duties of a support analyst are wide-ranging and vary widely from one organization to another. The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
Other duties may include:
End user education and IT Project implementation
To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems technologies, system administration and use of Microsoft Office tools
Key Responsibilities
Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
Interface with 3rd party service providers
Provide periodic reporting of IT Support operations
Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance
Knowledge/Skills:
Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory,Group Policy, DHCP, DNS, File Services, etc.)
Good report writing skills
Good IT process understanding
Very good problem solving skills – frequently under various sorts of constraints and stress
Hardware and software troubleshooting skills
Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
Dexterity in setting up and managing switches and routers
Minimum Qualification / Experience
A Bachelor’s degree in the field of Computer Science/Engineering.
Excellent communication skills and interpersonal skill, ability to work virtually, fluency in English as a contract language
0 – 3 years qualitative experience in technology deployment or support.
Certifications will be an added advantage
Personality Traits:
Highly analytical, hard-working, Creative, Logical, Organized, Professional conduct, Resourceful,good interpersonal skills
Working Relationships:
2nd and 3rd Tier IT Support team
3rd party service providers
Sahara Group staff
Other Stakeholders
How To Apply
Click here to apply online
Leave a Reply Cancel reply