Cobranet Limited Job Recruitment, May 2015 (recruit@cobranet.org)

Cobranet Limited was incorporated in 2003 and began its operations to provide the Nigerian Market
with a reliable Internet Service and meet the requirements of the market, positioning itself as a leader in providing Internet Solutions and as a provider of choice.

Job Title:   Corporate Sales Executives/Engineers

Job Profile:

    Minimum of 5 years sales experience in an ISP company a MUST; skills in Corporate Sales an added advantage.
    BSc./BA degree or Us equivalent in related field from a recognized institution.
    Must be computer literate with excelleni knowledge in Microsoft Office (particularly Excel, Word and PowerPoint) and in the use of Intemet-based resources.
    Other personal traits: reliable, lolerant, determined, well presented, business like, polite, well-mannered and be a team-player.
    Ability to develop and maintain a computerized customer and prospect database.
    Ability to prospect for new potential sales, respond to and follow up sales enquiries.
    Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
    Flexibility is required and ability to work extended hours when required without upsetting domestic situation.
    Must have experience in the intemet connectivity environment and a technical overview or background.
    Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctually, ambitious, dear focus on high quality and business profit, mature, credible, perceptive and articulate.
    Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.

Job Title:  Direct Sales Executives

Qualifications & Experience:

    BSc/HND in marketing (or related field) with minimum of 3 years relevant experience in a similar industry.

Job Title:  Account Managers/Customer Relationship Officers

Specialization

    Client Servicing;

Qualifications & Experience:

    BSc/HND in any related field or equivalent
    3+ years’ customer service experience dealing with the public, preferably in a professional customer environment. Customer focused.
    Ability to maintain effective associate and customer relations contributing to an environment conducive to high morale and productivity.
    Ability to function in a multi task environment.
    3+ years PC experience using electronic messaging systems, office productivity software (such as word processing and Microsoft Outlook) and Internet.
    Stays calm under stress.
    Tactful, courteous, and possess the ability to motivate others.
    Active listener, articulate, and adaptable.
    Ability to listen while accessing screens and information, speaking to customer while processing resolution.

Skills and Specifications

    Fluency in English; excellent oral communications kills, interpersonal skills and superb listening skills.
    Knowledge of sales and relationship building process; Prior experience in end to end sales process an advantage.
    Must meet strict deadlines

Duties and Responsibilities

    Provide optimum customer service as required to maintain and enhance existing business, resulting in repeat business, and preventing cancellations.
    Managing cfient relationships to build a reputation for excellent service.
    Develop and update dient related reports.
    Assist in making major business decisions.
    Identify and reports on continuing problems in an effort to minimize future negative customer impact.
    May proactively contact customers to detennine and resolve issues when required.
    Manage customer anivals to maximize relationship building opportunities.
    Run periodic customer satisfaction surveys.
    Improve the overall customer relationship, delivering reliable administrative support and customer service.
    Schedule and coolud status meetings with appropriate development resources and customers.
    Provide proper refund and compensation to customers on time.
    Maintain complete and accurate customer correspondence data.
    Assist sales team in business acquisitions, planning, retention and management

How to Apply

All CVs should be directed to recruit@cobranet.org