MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in
Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Sales Support Officer
Location: Lagos
Slot: 2
Job Description
Receive and process orders for MTN products from MTN trade partners and connect stores nationwide;
Receive orders from trade partners promptly and courteously via phone, e-mail, web based application fax etc.
Process order requests on IFS in accordance with stock availability and PPPs.
Administer product allocation/products mix/ departmental and regional business plan.
Monitor all MTN Trade Partners /Connect Store and Data Partners’ physical, logical and virtual orders and special projects.
Report and reconcile all transactions passing through the planning system.
Provide solution to all Trade Partners issues via e mail and telephone to enhance customer support /performance.
Maintain all Trade Partners account and ensure they reflect the true position of their relationship with the organization.
Coordinate and advice Regional and Central Warehouse Inventory as it affects order processing for trade partners.
Process replacement orders for returned products as well as Ensuring
timely resolution of Adjustment entries for Month end reporting
purposes.
Liaise with Credit team on utilization of account balance available to credit Trade Partners.
Process Blacklisting request from Trade Partners;
Blacklist all Recharge cards reported stolen by the Trade Partners on
PPMS (Prepaid Management System) self help solution and prepare
compensation.
Generate reports on compensation due to Blacklisted
cards for Trade Partners/Connect Store and Data Partners and
communicate to enhance speedy use of lost funds.
Provide first line resolution of queries and enquiries from trade partners and connect stores, data partners nationwide;
Receive and resolve enquiries from trade partners /connect store and data partners promptly and escalate where necessary.
Liaise with various Departments such as IS, Inventory, Consumer Sales,
Customer Relations, Enterprise Solutions, Marketing to promote and
resolve ordering issues for trade partners /connect store and data
partners and special projects.
Provide back office support for Regional and Consumer sales in trade partner account management.
Provide solution to enquiries referred from trade partners /connect
store and data partners through Regional Sales managers/DAEs and
Customer relations.
Support and operationalize strategy adopted for achieving departmental targets.
Establish and maintain Cordial Business relationship with trade
partners /connect store and data partners and special projects to
achieve departmental targets.
Generate reports to the business in the area of operations to enable quick decision making.
Liaise With Trade Partners Account Managers on processes required in setting up a Trade Partner as partner with MTN.
Communicate Daily the Partially Delivered orders Reports to alert Inventory locations of pending orders.
Process account reconciliation for Trade Partners /Connect Store for excess funds available for use.
Process termination of defaulting Trade Partners /Connect Store and Data Partners;
Prepare termination journal on receipt of motivation of termination due to violation of trade process.
Ensure that Balance on SOA/CLA is paid promptly to trade partners /connect store and data partners.
job condition Normal MTNN working conditions.
May be required to work extended hours.
Experience & Training.
Experience
4 years working experience in a business commercial environment
including; Minimum of two years experience in a similar role.
Minimum Qualification
B.Sc.
Training
Basic GSM
IFS fundamentals
Key Account Management
Time Management
Advanced Excel Training.
Report Writing.
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Job Title: VAS Planning Engineer
Location: Lagos
Slot: 2
Job Description
Coordinating the efforts, inputs and outputs from many internal company departments, to ensure that the design and plan are carried out appropriately.
Interface with Marketing, business development groups for new services and product development planning
Coordination of VAS and Digital Product planning, development, implementation and optimization
The role requires basic knowledge of the intelligent network and core network platforms
Primary interface with vendors on technical design issues
Project management and tracking to ensure that products are launched within specified timelines
Define the optimal network topology for the VAS platforms (e.g. SMSC, VMS, RBT, EIR, USSD, etc) for deployment of Value Added service to give MTNN competitive advantage
Execute prompt provisioning of network capacity for all the VAS network elements, features, protocols
Responsible for designing and dimensioning of the VAS network as well as new products and services to support the marketing product
Plan and design the implementation of future Prepaid products
Plan and design the network architecture to optimally serve the growth of the VAS network in terms of traffic, subscribers and value added service capacity
Conduct analysis of network model outputs and traffic patterns to evaluate model and proffer solution if necessary within the VAS environment
Design and plan the evolution of Value Added Services, such as, but not limited to, messaging (Voicemail & SMS), value propositions, other Third Party applications and services
Drive high level discussions on the role of digital within the total ecosystem.
Serve as a resource for creative teams in the development of insight driven digital strategies from opportunity identification through to experience definition.
Support digital “evangelization” initiatives within the organisation
Develop frameworks and methodologies for approaching digital assignments within the organisation.
Conduct technical feasibility studies for new products and services and produce feasibility report
Produce Functional and Technical Specification documents for new products and services
Participate in cross functional meetings with key stakeholders involved in the development and deployment of new Value Added Services in order to define best solutions for new products and services
Meet with vendors on new market releases and technology upgrade path to ensure quick deployment of new and innovative products/services
Job Condition
Normal MTNN working conditions.
May be required to work extended hours.
Experience & Training
Experience:
Minimum of 3+ years working experience in cellular industry comprising of:
Experience with GSM, EDGE,WCDMA, HSDPA, HSPA, LTE Networks, Offload Technologies etc
Technical experience in planning, design and working with GGSN, SGSN, W@P Gw, PCRF, Evolved Packet Core MMSC and other DATA platforms
Familiar with telecommunication technology architecture
Familiar with SOAP, VPN, SMSC, MMSC, SMPP, Short codes.
Experience in products and services development and a good understanding of Mobile data services & roadmaps
Knowledge of signaling systems C7, CIP/IP, MAP, SMPP, WAP, XML, HTTP(s), Diameter, GTP, etc.
Experience with Statistics models and trending using Analytic/Modeling tools
Basic knowledge of Online & Offline Charging Networks and VAS Platforms
Knowledge of digital services with focus on Social, Mobility, Analytics and Cloud
Training:
VAS nodes dimensioning
GSM System Overview
GPRS network Overview
Mobile intelligent network (MIN) overview
Charging systems overview
GSM statistics handling
TOGAF
Signaling and communication network
Network monitoring application training
Project management
MS office applications
Minimum Qualification
B.Sc
Click here to apply this position
Job Title: Senior Manager, Organisational Effectiveness
Location: Lagos
Job Description
Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
Innovation – identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
Develop and maintain organization structures using approved principles of Organisation Design and ensure they support organizational effectiveness and reflect the business activities and tasks carried out within the Units.
Manage the establishment of jobs and carry out evaluations in accordance with established Job Evaluation process. Track and monitor headcount levels, ensuring associated financial provisions are incorporated into the budget.
Review the application of HR policies across the organization and regularly assess impact, validity of these policies and recommend improvement actions /appropriate policies to ensure fairness, uniformity and consistency of HR’s Policy Framework.
Periodically review the adequacy of MTNN’s Competency Management Model, ensuring continual update of Job Competency Profiles (JCPs) in line with changes in job activities and job families.
Track corporate, departmental and employee competencies to enhance capability development programs.
Develop an approach for deploying career development in line with approved Career Development Framework, leveraging job family groupings and creating career paths and mobility opportunities, for deployment by Talent, Careers and Learning teams.
Develop/adopt a Culture Management Framework to promote the right environment for employee harmony, ethics and work attitude.
Oversee the implementation of culture initiatives including participation in corporate council meetings and manage the year on year performance of all dimensions of the Group Culture Audit.
Job Condition
Normal MTNN working conditions
May be required to work extended hours
Experience & Training
Experience:
Minimum 10 years’ experience including:
Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
Worked across diverse cultures and geographies advantageous
Work experience preferably in the Consulting, Research & Business Development or Human Resources profession.
2/3 years’ experience in organizational effectiveness and design
Training:
Matrix of Work/ Levels of Work
Hay Job Evaluation System
Competency Management Modules
Policy Development
Strategic Workforce Planning
Minimum qualification
BSc.
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Job Title: Organisational Change Manager
Location: Lagos
Job Descriptions
Stakeholder Management – identify and align key executives and employees throughout the organization with project goals during the
lifecycle of projects. Identify keys for success and potential risks with specific plans for mitigation
Apply a structured change management approach and methodology to lead change management activities and regularly conduct change impact assessments to determine effectiveness of change programs
Collaborate with Business Partners and Line Management in development, implementation and adoption of change initiatives
Assess impact of changes in organization structure and coordinate change management process for all organizational changes in relation to organization structures.
Source information from employees on impact of change initiatives and provide customised solutions
Assess change impact on the current organization and measure organization readiness to embrace and accept the change initiatives
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Work with project teams and stakeholders to integrate change management activities into the overall project plan.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Identify, evaluate and track the development needs and performance of the Organisation Development team, providing opportunities for staff to build on the company’s investment in their training and improve productivity
Job Condition
Normal MTNN working conditions
Local travel
Experience & Training
Experience:
8 years work experience including;
2 years in a supervisory capacity
Experience and knowledge of change management principles and methodologies
Experience in leading and undertaking complex transition or change management projects
Familiarity with project management approaches, tools and phases of the project lifecycle
3 years’ experience in change management / project coordination preferably in a telecomm environment
Experience in a consulting / advisory role in HR
Training:
Change Management
Project Management
HR processes and policies
Minimum qualification
B.Sc
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Job Title: NSMC Data Internet Engineer
Location: Lagos
Job Description
Monitor performance of all ATM core devices i.e. Stingers (DSLAM), PSAX and generate weekly report on them.
Monitor traffic utilization on Core ATM pipes on the ATM Network.
Troubleshoot, control and resolve all network and customer related faults on a daily basis.
Perform real time monitoring of all CPE devices (Copper DSL and Fiber Modems) on the network.
Monitor, analyze and provide information on traffic utilization on CPEs to customers.
Monitor and acknowledge all alarms from all ATM Core equipment and CPEs.
Configure new VCs on ATM devices for new installation on the ATM Network.
Administer new internet and monitor activities of clients on the Radius Authentication Server.
Improve network quality by proper monitoring of all ATM network elements on a real time basis.
Relate with Customer Support Engineers as regards new installations and clients connection on ports.
Manage interfaces (ports) on the ATM (DSLAM) Stinger device.
Escalate all unresolved faults of Internet and Data Services to Customer Support Engineers and NMC Data/Internet Co-ordinator.
Ensure proper bandwidth allocation procedures in order to achieve optimal bandwidth utilization on the overall ATM network.
Administer pipes to the satellite network through the Fiber Equipment.
Ensure faults are logged in to determine network stability and recommend action steps to be taken to improve network quality.
Provide ideas and feedback on software tools, procedures and improvements to NMC functionality of Data/Internet operations.
Ensure proper monitoring and implementation of all network changes according to the organisation process and procedures.
Provide regular updates on MTNN performance and other network issues to the management, call centres, sales and distribution, marketing and other relevant departments in .the organization.
Ensure real time performance monitoring of all network elements.
Act as interface and provide access reference number to MTN Contractors, Field Engineers, Operational Maintenance Centre Engineers and other GSM/PTOs Companies for planned work, change request and access to all MTN location.
Convey all faulty devices and hardware to the field support engineers for replacement
Job Condition
Normal MTNN working conditions
May be required to work extended hours
Regular shift work.
On standby 24/7 throughout the year
Experience & Training
Experience:
At least 4 years hands-on experience in Cisco Networking experience current, telecommunications or a related field.
Experience in Alcatel Lucent equipments
Knowledge of Cisco router Proficient
Training:
Operational Maintenance
Network Management
Minimum Qualification
B.Sc
Click here to apply for this position
Deadline 19th May, 2015.
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