Job at Washist Nigeria for Customer Experience Officer

Washist provides an affordable and convenient service that alleviates the chore of laundry. Currently
operating at Yaba in Lagos, we are recruiting qualified candidates to join our team and support our rapid growth in the position below:

Job Title: Customer Experience Officer

Location: Lagos

Job Description

    You will report to the VP of Operations.
    You will manage the day-to-day Pick up and Delivery of Customers Laundry
    You will manage the day-to-day stream of emails, phone calls, text messages, or anything that comes your way while troubleshooting and maintaining happiness across the board. We are looking someone who first and foremost love solving other people’s problems. You must also have strong written and oral communication skills, a team first attitude and a desire to grow with the company.

Qualifications/Requirements

    Minimum of Diploma/OND
    Must be able to drive a manual vehicle
    Knowledge of the roads and areas on the Island
    1+ year(s) of related experience is a plus
    Must posses a valid drivers licence

Job Responsibilities
Your responsibilities will include:

    Manage scheduling of pickup and drop-off of laundry
    Work with team to improve product and customer experience
    Be a passionate Washist representative
    Respond to inbound calls, texts and emails from customers, vendors etc
    Go above and beyond to ensure satisfaction and delight for customers

Compensation and Benefits
Compensation will be attractive salary and an invaluable experience at an exciting and innovative new company.

How to Apply

Interested and qualified candidates should send their CV’s to: jobs@washist.com