Customer Service Executive Job Today

At RS Hunter we believe our clients have the resources, what we do is to galvanize, advice and,
partner with our clients to understand the peculiarities of their businesses and then find the best solutions and best HR strategies that work.

Our starting objective is to focus on small business and while providing support to larger organizations in the areas of recruitment and executive selection.

We are recruiting to fill the below position:

Title: Customer Service Executive

Job Description

    Refer unresolved customer grievances or special requests to designated departments for further investigation
    Operate as the lead point of contact for any and all matters specific to your customers
    Build and maintain strong, long-lasting customer relationships
    Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
    Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
    Follow up to ensure that appropriate actions were taken on customers’ requests
    Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
    Assist with high severity requests or issue escalations as needed.
    Develop a trusted advisor relationship with key customers, stakeholders and executive sponsors
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Forecast and track key account metrics

How to Apply
Interested and qualified candidates should send their applications to: vacancy@rs-hunter.com

Deadline:  05-Aug-2015