Technical Support Consultant Needed

At Huawei, we define human progress by innovations that enrich humanity. We do not view
connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world’s population.

Huawei’s vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

We are recruiting to fill the vacant position of:

Title: Oracle UIM & ASAP – Technical Support Consultant

Role and Responsibilities

    Raises support documents/tickets with Oracle support system and follow up for solution
    Coordinates with Oracle support DBA, Technical I Techno-functional teams to implement bug fixes and to deploy the same in production
    Provides technical training to existing and new users on new functionalities
    Work in a production support environment to handle UIM and ASAP application related issues
    Adhere to SLA as set by the customer in terms of response/resolution time
    The candidate will provide user support and respond to customers’ queries
    Performs root cause analysis for frequently occurring business challenges and develop strategy to resolve them.
    Ensures compliance with application release, outage management and change control processes and standards.
    Develop and implement solutions on Oracle Service Design & Oracle Activation in the Communications industry.
    Advises management on roadmap for Application enhancements, identification, implementation of new modules and advanced functionalities as required.
    Recommends to management: a strategy for Application and database upgrade, and implementation as required
    Prepares status report/s to management as directed.

Qualification and Requirements

    Experience in complex project/s that involve customization and integration of the Oracle OSS (OSM, UIM and ASAP) products
    Ability to implement functional and solution architecture, product configuration, deployment methodologies and life cycle management for applications in the domain of service provisioning and activation.
    The candidate should be well versed in OSM, UIM and ASAP environments,
    Strong development and implementation experience in Oracles provisioning suite/products such as OSM 7.x (RODOD) and its relation to the UIM and ASAP (formerly Metasolv products).
    Strong experience in technologies including Java/J2EE, Unix Shell scripting, CVS or other source control system and multi-threaded/multi-process applications.
    Hands on experience in development and deployment of Web logic J2EE application server on Unix/Linux platforms.
    Deep understanding of the OSS domain and the role of fulfillment systems
    Strong experience with software creation environment such as Eclipse.

General Requirements for this Position

    Ability to apply the corporate core values to meet customer expectations and satisfaction.
    Ability to provide leadership, sound judgement and supervision
    Well developed observational skills and attention to details
    Bachelor’s degree in computer Science, Telecom Engineering, or related technical field from a recognize university. Masters in MIS will be added advantage
    Excellent communication skills in English.
    Good customer service skills and desire to work in a collaborative team environment.
    Ability to arrange personal and team work routines and practices to make optimum use of time and resources.
    Ensure best application of allocated arid available resources.
    Demonstrate a significant level of experience in overcoming and managing difficult and challenging situation.
    Must have good analytical, troubleshooting and problem solving skills.
    Ensure best application of allocated and available resources.

How to Apply

Interested and qualified candidates should send their applications and CV’s to: yanyushuang@huawei.com

Note: Applicants should specify on their applications and CV’s the job title they are applying for and should send their CV with their names and job title. Applications that do not follow the instructions will be disqualified.

Deadline:  04-Jul-2015