Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in
Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Job Title: Senior Officer: Regional Operations
Airtel Nigeria – North, South, East and West Regions
Responsible for overseeing all active Network operational activities in regional switch site, support in activation of new sites, and new active node integration. Ensure all related faults in the network are resolved within defined time frame, perform node backup and alarm monitoring. Perform basic routine maintenance and periodic health check on all active nodes. Ensure Network node availability.
Support in Network project Expansion and roaming activation. Perform basic switch configuration and roaming activation. Ensure weekly reporting of operational activities, outages and accomplished network improvement.
Key Accountabilities
Operations
Ability to prepare data transcript and execute core configuration command.
Support in activation of new sites, and new node integration.
Support in Acceptance test plan (ATP) for new nodes integration.
Perform daily node backup and alarm monitoring
Ensure availability of all active network nodes (Core, BSS, Transmission, MPBN, IN and VAS) and its interface links.
Perform basic routine maintenance and periodic health check on all active nodes (Core, BSS, Transmission, MPBN, IN and VAS)
Interface with NOC/2nd line support on escalated issues and ensure timely resolution.
Support to resolve customer’s complaint.
Support in analyzing fault and investigating root cause.
Coordination of approved field Activities in your domain
Support both Software and Hardware upgrade on Network Element.
Perform weekly reporting of operational activities, outages, Backups alarms and accomplished network improvement.
Supervise all third party node integration and maintenance activities within your domain
Reporting
Provide Emergency/Monthly/weekly network reports
Collate weekly outages, alarm and backups
Measure KPIs of Core Networks and report variance.
Supervision
Monitor Network node availability
Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor’s degree or HND in Engineering or any related applied science field.
Relevant Experience
At least 4 years Core Networks Operational experience in GSM environment.
Technical knowledge on Network Switching Systems, MPBN, SIGTRAN, SIP, Transmission, IN and VAS
Basic troubleshooting skills on Network Elements.
Experience in different network vendor area, such as Ericsson, Huawei, Tekelec etc.
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
How to Apply
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