Airtel Nigeria Needs Manager: Passive and Active Partner Governance

Job Title: Manager: Passive and Active Partner Governance
Airtel Nigeria – Lagos

Job Purpose

Responsible for Passive and Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.

Key Accountabilities

Operations

    Validation/Auditing the processes and procedures across strategic partner operations
    Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
    Supervise software roll-out after first node implementation
    Audit Network configuration to ensure that all the nodes are running with latest software.
    Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
    Leading/Guiding the MS team during hardware and software change implementation.
    Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
    Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New      Year etc), Bombed/burnt sites restoration.
    Project manages MS transition.
    Provide support for all RAN related issue coming from customer and Customer Service Delivery.
    Provide technical governance with Managed Services partners.
    Follow up on the reported problem.
    Ensure that all the services providers strictly follow the SLA and report any deviation.
    All network changes/configuration are  documented and follow through.
    Provide regular update on the state of the network
    Sign off of all network outages

Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating Expenditure) for all the active and passive network systems in Airtel Nigeria (Financial)

    Prepare Annual Operating Plan compilation for active requirement  for Airtel Nigeria Networks
    Prepare annual budget for additional spares base on network dimension

 Reporting

    Provide Emergency/Monthly/weekly network reports
    Measure KPIs of the Networks and report  variance

 Supervision

    Monitor Network node availability

    Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times

ADVERT CLOSES 28TH AUGUST 2015
Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

    Bachelor’s degree or HND in Engineering or any related applied science field.

Relevant Experience

    At least 5years Networks Operational experience in GSM environment.
    Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
    Basic troubleshooting skills on Network Elements.
    Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

 Other requirements

    Good Team spirit.
    Action oriented.
    Attention to details.
    Accuracy
    Personally motivated.
    Proactive spirit
    Getting it right the first time.

How to Apply

Click here to apply online


Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

Exit mobile version