Job Title: Manager: Passive and Active Partner Governance
Airtel Nigeria – Lagos
Job Purpose
Responsible for Passive and Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.
Key Accountabilities
Operations
Validation/Auditing the processes and procedures across strategic partner operations
Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
Supervise software roll-out after first node implementation
Audit Network configuration to ensure that all the nodes are running with latest software.
Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
Leading/Guiding the MS team during hardware and software change implementation.
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
Project manages MS transition.
Provide support for all RAN related issue coming from customer and Customer Service Delivery.
Provide technical governance with Managed Services partners.
Follow up on the reported problem.
Ensure that all the services providers strictly follow the SLA and report any deviation.
All network changes/configuration are documented and follow through.
Provide regular update on the state of the network
Sign off of all network outages
Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating Expenditure) for all the active and passive network systems in Airtel Nigeria (Financial)
Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks
Prepare annual budget for additional spares base on network dimension
Reporting
Provide Emergency/Monthly/weekly network reports
Measure KPIs of the Networks and report variance
Supervision
Monitor Network node availability
Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times
ADVERT CLOSES 28TH AUGUST 2015
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor’s degree or HND in Engineering or any related applied science field.
Relevant Experience
At least 5years Networks Operational experience in GSM environment.
Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
Basic troubleshooting skills on Network Elements.
Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy
Personally motivated.
Proactive spirit
Getting it right the first time.
How to Apply
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