CAO-Customer Service Officer Vacancies

Adexen Recruitment Agency – Our client, a global enterprise with core
competencies in the fields of
healthcare, agriculture and high-tech
polymer materials.

We are recruiting to fill the position of:

Job Title: CAO-Customer Service Officer

Job reference n°: 950
Location: Nigeria
Industry: Trade

Requirements

• Strong planning and organizational skills
• Basic knowledge of SAP and APO tool
• Strong customer focused communication skills
• Advanced knowledge of MS Excel and MS Access
• Knowledge of statistical methods
• Ability to operate in complex environments with multiple contacts
• Good mastery of English and French
• Basic negotiation skills
• Excellent analytical skills
• BA or equivalent degree and 3 to 5 years of work experience, preferably in international logistics

Job Description

• Coordinate 36 months rolling forecast delivery plan with customers, seeking to continuously improve forecast accuracy
• Manage the relationship with the key accounts logistics and purchasing teams
• Closely cooperate with product supply to ensure proper demand
  planning is in place and to ensure products are delivered within agreed
  terms
• Elaborate and monitor specific process KPIs and identify and propose process improvement measures
• Monitor product availability and manages safety stock levels
• Open and maintain customer accounts
• Monitor specific legislation development impacting our product distribution
• Monitor credit and track payments by distributors in partnership with finance organizations
• Assist the head of CAO with project related activities
• Contributes to the achievement of the overall annual business sales objectives by ensuring all customer needs are being met
• Monitor product shipments to customers and respect of delivery terms
• Act as first contact for customers for incoming demands as well as proactive communication for all shipment related matters
• Escalate to CAO and sales managers delivery and forecast related
  issues, answering customer complaints and proposing solutions in
  partnership with CAO Head

Remuneration
Attractive Package

How to Apply
 
Click here to apply online