Customer Care Executive Vacancies

PWV Management Services Limited is a property development company in
Lagos, Nigeria. PWVM
is a company renowned for reforming our environment
through the development and management of
properties of world-class
standards. If your real estate goals are to develop, buy, sell or lease,
we strive to provide bespoke services tailored to meet your specific
needs.

Our company was founded on the core values of professionalism, integrity
and service excellence, and we pride ourselves in the quality of our
organisational skills, our insight and people.

We are recruiting to fill the position of:

Job Title: Customer Care Executive

Location: Lagos

Job Description

• Customer service representative interacts with a company’s
  customers to provide them with information to address inquiries
  regarding products and services. In addition, they deal with and help
  resolve any customer complaints

Qualifications

• Graduate of English Language or any Art or humanity courses,
  ability to communicate fluently in English Language is very important.
• Candidate must be versatile in handling phones and must be able
  to multitask. Basic computer knowledge (MS Excel, MS Word, and MS Power
  Point) are essential. Candidates would be required to do shifting, when
  the company establishes its 24hours help desk.

Core Responsibilities

• Attracts potential customers by answering product and service
  questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Determining the level of customer service delivery compliance using questionnaire method or direct interviews.
• Investigating longstanding customers problems and proffering solutions to them.
• Resolves product or service problems by clarifying the
  customer’s complaint; determining the cause of the problem; selecting
  and explaining the best solution to solve the problem; expediting
  correction or adjustment; following up to ensure resolution.
• Be the link between the company and clients in terms of communication
• Keeping accurate record of discussion, correspondences and clients’ complaints for references purposes .
• Answering and replying to emails and phone calls from clients on behalf of the company.
• Help to developed the Customer Services Policy for the entire Organization.
• Develop customer service level agreements.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Create, maintain and update clients’ database on a regular basis.
• Maintains customer records by updating information.

Who should apply:

• Must possess persuasion skills
• Minimum of 3 years’ experience as Customer Service Officer
• Accuracy and attention to detail
• Candidate must be an intellectually curious self-starter with ability to work without constant supervision
• Applicants should not be more than 33 years of age.
• Goal oriented focus and ability to read customer
• Time Management skills
• Attentiveness and ability to use “positive language”
• Good communication and interpersonal skills

Remuneration
Attractive and consistent with what is applicable in the industry.

How to Apply
Interested and qualified candidates should send their applications and CV’s to: humanresources@pwvm-services.com

 
Deadline  19th August, 2015.