Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring
the comfort of our guests.
Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team.
We are recruiting to fill the position of:
Job Title: Food & Beverage Manager
Ref No: BWHA15/08/FB
Location: Abuja
Department: Food & Beverage
Reports To: General Manager
Position Overview
Assist in the organization, management and administration of all operational aspects for the Food and Beverage Outlets.
Essential Duties & Responsibilities
Assist in scheduling reservations and parties or special events, Off the Record, and the Private dining room service. Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.
Manage the Open Table system with the host staff, ensuring accuracy of all guest reservations and shift reservations. Assist Host staff with greeting and seating guests during peak times of operation.
Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the Kronos time management system.
Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
To ensure that the guest promise is delivered and that guests are satisfied within the framework of financial targets set.
To ensure that guests receive high quality service.
Be aware of and assist to control current budgeted and forecast revenues, payroll, and product costs.
Ensure all current Accounting and Human Resources policies are being adhered to.
Report any issues or grievances to Human Resources.
Assist in maintaining all Micros programming for food and beverage outlets.
Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion.
Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross communication between departments.
Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard.
The requirements listed below are representative of the knowledge skill and/or ability required.
Education:
Bachelor’s Degree in Hotel Management/Restaurant Management preferred or equivalent experience in food & Beverage handling; Five to six years related experience and/or training; or equivalent combination of education and experience.
oKnowledge of food service operations and a variety of styles of services.
License/Certification:
Must be able to obtain any/all locally required licenses/certifications that relate to the job being performed.
Basic Expectations:
This position is one of very high guest contact and position profile, as such, all established standards of excellence must be maintained at all times and every effort must be made to meet and/or exceed all guest expectations or requests.
Managerial Responsibilities:
This position manages all hourly employees in the food and beverage outlets and is responsible for assisting in the administrative tasks related to the outlets.
Language Skills:
Must have good working knowledge of the English language – ability to read and comprehend instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guests and other employees of the organization.
Mathematical Skills:
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform these operations using units of Naira (Nigeria money) and weight measurements, volume and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Other Skills
Team management, leadership & team player, a liking for organizational work, Effective management: delivering profit center profitability Sales ability, Adaptability: coping with the diversity of guests and their needs, Thoroughness, Sensitivity to guests: good relationship skills, Spirit of initiative, financial awareness.
Physical Ability:
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.
The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
How to Apply
Interested persons should forward their Application Letter and Resume/CV’s to: hrboltonwhite@gmail.com or gm@boltonwhitehotel.com using the Job Title as email Subject.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.
Deadline 24th August, 2015
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