Job Title: Head of Operations
Talent Bureau Limited – Nigeria
Job description
KEY PURPOSE OF JOB
To plan, direct and manage the performance of operations, as dictated by the overall business strategy, so as to maintain and develop business growth in accordance with the agreed business strategy
MAIN RESPONSIBILITIES
1. Strategy formulation & implementation
Support the overall process of management and corporate decision-making to ensure maximizes its short, medium and long-term profitability and returns to its shareholders
Liaise with other departments’ heads on the implementation of the company’s strategic and operational plans
Develop, review, and report on operation’s strategy, ensuring the strategic objectives are well understood and executed by team members
2. Budgetary responsibilities
Present a yearly budget for management approval and prudently manage resources within those budget guidelines according to company policy and within ethical corporate governance guidelines
Management of overall Operations function including:
Transport & Logistics Management
Ensure that the transport and logistics functions are run effectively and efficiently so that each operational unit (Fuel & Chemicals and Dry Freight) performs in terms with their strategic plan, developmental plan and operational plan objectives
Implement, maintain and manage an effective system of controls throughout the department, covering non-financial as well as financial controls
Provide weekly/monthly/quarterly reports in regard to financial and physical resources, administration and budgeting in order to optimize opportunities, outputs and revenue.
4. Health &Safety responsibilities
Ensure compliance with all health, safety and security regulations and policies.
Ensure that adequate and effective risk assessments are undertaken and regularly reviewed.
Liaise with Head of HSSEQ on any health, safety or security problem which you cannot resolve.
Responsible for the health, safety and welfare of all staff under direct management and expected to contribute to the health and safety of all personnel in the overall business unit.
Comply with health and safety procedures and instructions.
5. People Management
Build and lead an effective and cohesive operations team
manage the performance of managers and team members within the department through the formal performance management system
Self-development and continuing personal development
ANTICIPATED OUTCOMES OF ROLE
Compliance with all fleet and transport regulations.
Achievement of all financial and performance criteria.
Maximize availability of fleet for operational teams.
Improved order delivery cycle time
Improved customer order fulfilment ratio against SLA
Compliance with all HSSEQ regulations
JOB REQUIREMENTS
EDUCATION
A first degree from a recognized institution or a relevant postgraduate business qualification (MBA or equivalent tertiary qualification)
EXPERIENCE
Minimum of 10 years operations experience. 5 years of which must be operations management experience, specifically people management. Of the 10 years’ experience, at least 3 years must have been spent in a senior management role.
PROFESSIONAL MEMBERSHIP OR REGISTRATION
Chartered Institute of Logistics and Transport Nigeria
KEY SKILLS
KNOWLEDGE
The incumbent must have proficient knowledge in the following areas:
Transport & Logistics management
Operations
Contract management
Management Information Systems
Budget planning & preparation
SKILLS
The incumbent must demonstrate the following skills:
Planning & organizing
Project management
Strategic planning & development
PERSONAL ATTRIBUTES
The incumbent must have the following personal attributes:
Must be customer focused
Ability to deliver results
Open to learning
Have professional confidence
Must be a strategic thinker
REPORTING RELATIONSHIPS
Functionally Reports to
Managing Director
Administratively Reports to
Managing Director
Supervises
Fuel & Chemical Manager
Dry Freight Manager
Fleet Manager
WORKING RELATIONSHIPS
INTERNAL
Heads of Departments (Finance, Commercial, HR)
Managers
Staff
EXTERNAL
External customers
Vendors (Tyres & Spares)
Support
Hours/Days the incumbent is required to work
Monday-Saturday (8am-6pm)
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