A five-star hotel in Abuja requires candidates with suitable qualifications for the following positions:
Job Title: FRONT OFFICE MANAGER
Reporting
to the General Manager and will be responsible for the first contact
point in the Hotel.
The Front Office Manager is also expected to:
- Participate in the development of business strategies which are aligned with the overall objectives of the Hotel.
- Develop and implement business strategies for Front Office and Concierge that support achievement of the Hotel’s goals.
- Manage the operation of front Office and related areas.
- Create lasting first impression by supervising Front Office areas and Concierge.
- Prepare and analyse reports in order to develop an informative
database for decision making and to communicate upcoming business
throughout the Hotel. - Analyse business forecasts and schedules accordingly.
- Ensure that Front desk officers handle billing and cash in accordance with Hotel’s standards.
- Plan and co-ordinate Hotel room activities by working closely with Sales,
- Food and Beverage, ~ousekeeping and other Departments.
- Create 100% guest satisfaction by providing Employees with the
training and resources they need to maximize Employee engagement and
deliver service and teamwork. - Oversee and participate in the prompt and courteous check-in and check-out of Customers.
- Perform all duties and responsibilities in a timely and efficient
manner in accordance with established hotel policies and procedures to
achieve the overall objectives of this position. - At all times project a favourable image of the Hotel to the public.
- Prepare annual budget, monitor achievement of budget and take corrective steps as appropriate.
Job Title: SALES AND MARKETING OFFICERS
Reporting to the Sales and Marketing Manager, these officers are expected to:
- Harness prospective leads to profitability.
- Market and prospect business for the Hotel to maximize revenue and yield.
- Maximize revenue by marketing the Hotel appropriately and ensure that current cost structures are reflected in the database.
- Meet annual sales goals for the Hotel.
- Ensure thorough understanding of all sales programme.
Job Title: SALES AND MARKETING MANAGER
Reporting to the General Manager, the Sales and Marketing Manager is expected to:
- Develop and implement marketing and sales strategies that support achievement of the Hotel’s goal.
- Create and implement marketing strategies which are designed to increase awareness in the local market.
- Develop and implement public relations and advertising campaigns.
- Maximize productivity by ensuring that sold business is aligned with the Hotel’s yield management strategies.
- Create 100% (One Hundred Percent) guest satisfaction.
- Ensure that all staff maintain up to date administrative account of
all sales activity and account information utilizing computerized data
base system. - Represent the Hotel at relevant industry trade shows and events.
- Ensure thorough understanding of all brand sales programme.
- Develop and implement annual sales goals for sales teams which are aligned with the Hotel’s overall revenue goals.
- Negotiate contracts with key customers.
- Prepare the operating budget for sales and marketing.
- Participate in the development and implementation of business
strategies for the hotel which are aligned with brands overall mission,
vision, values and strategies. - Achieve market share and revenue goals by directing the group and transient sales and marketing strategies.
How to Apply
All application should be addressed to the email: hotel.vacancy2015@yahoo.com
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