Jobs for Information and Decision Solutions Assistant

Multipro Enterprises Ltd:
A member company of Tolaram Group in Nigeria, Multipro was founded in

1997 and has its head office in Lagos with operations across Nigeria.


The Company’s core business is selling and distribution of a No.1
Instant Noodles and other leading consumer brands in Nigeria. Multipro’s
strength lies in its exceptional human resource team whilst using their
local knowledge and ability to manage an equally robust logistics
network. Today, Multi Pro has 6 regional offices in Nigeria that manage
the entire business.

Job Title:  Information and Decision Solutions Assistant

The
candidate will be part of Information and Decision Solutions team whose
responsibility is to support to different Sales professionals by
ensuring smooth business operations through different software
solutions. The candidate should have good communication skills
(particularly on the Nigerian Languages) and ability to identify
problems based on the severity.

Qualification and Experience

• Candidates having 1-3 years of experience are required to apply for this post.
• A Degree/HND is a must.

Roles & Responsibilities

• Provide zonal support on Software Solutions.
• Create and manage incidents on Help Desk solution by ensuring correct category and severity.
• Prepare/Generate weekly updates.
• Create and maintain knowledge base in the system.
• Support Problem Management Team
• Support Change Management Team 
• Coordinate with team and other 3rd Party Vendors.
• Create and manage master data in system
• Escalate the incidents to higher levels on breach of SLA.
• Monitor and track all the incident till closure

Key Competencies:

• Organizational skills
• Communication skills
• Enthusiasm to continuous learning
• Interpersonal skills

Note:

• The person needs to be conversant with IT/Computers with ability to do multi-tasking and work well under pressure.

How to Apply

Qualified and interested candidates should forward their CV to multipro.career@tolaram.com