Manager: International POP and Satellite Enterprise

Job Title: Manager: International POP and Satellite Enterprise
Airtel Nigeria – Lagos

Job description

Job Purpose

Control, Manage and Support day to day operations and maintenance of the international traffic, satellite traffic and enterprise network to ensure optimum transmission network availability, excellent customer experience, delivering operational excellence with most cost optimized model in the world.

Key Accountabilities

Day to day management of all Network Operations & Maintenance Strategic Partners (SPs) to deliver optimal availability and perpetual quality (Customer)

    Review of Low level connectivity Solution Design for each international traffic, Satellite design and Enterprise customer for best uptime
    Delivery of IPLC leases lines for Enterprise team by coordinating with Submarine providers.
    Cross connection coordination for new international or domestic lease lines with partners to do provisioning in time.
    Day to day Escalation handling of Uptime Monitoring
    Day to day troubleshooting with partners for quick resolution of enterprise complaints, international traffic complains as enterprise team do not have anybody for transmission operations.
    Change management for all the transmission related network upgrades.
    Design of future plan for preventing reoccurrence

    Drafting,owning and implementing the international traffic, satellite traffic and enterprise traffic in accordance with the preventive maintenance & Escalation procedures.
    Periodic audit of all international traffic, enterprise traffic and satellite domains
    Spares management to ensure availability of both critical and non-critical spares
    OEM and MS partners Service Provider Service Level Agreement management
    Incidence management recommendation follow up of downtime/issues
    Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery  and IT teams
    Ensure all regional Requirements and deliverables of international and enterprise traffic Operations and Maintenance are met.

Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)

    Create and Ensure adherence to Governance Model.
    Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
    Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all international and local MS partners and Transmission SPs services
    Institute service level agreement measurement methodology to ensure all Transmission SPs are accurately measured, rewarded and penalized accordingly.

Regulatory Compliance

    Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.

 Partner & Contract Management

    Ensure all processes for effective management of Partners.
    Identify processes that will continually improve efficiency of delivery of Key Performance Indicators

 Build a capable and motivated team at Airtel to create a high performance team environment

    Recruit the right talent in consultation with function head, as per defined recruitment guidelines
    Develop and motivate team members through structured training and on the job coaching
    Establish performance expectations and regularly review individual performance
    Recommend appropriate rewards and recognition

ADVERT CLOSES 28TH AUGUST 2015
Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

    Bachelor of Electrical /Electronic Engineering, Computer Science or Telecoms Engineering (Master’s Degree in Engineering a plus)
    Sound knowledge of Mobile Network O&M
    Analytical and Presentation skills
    Strategic negotiation skills

Relevant Experience

    5 -7 years of varied experience in operation and maintenance in the Telecom industry
    4-6 years managerial experience in a GSM/mobile company
    With at least 3 – 5 years hands on experience in various international traffic routing.
    Enterprise traffic and satellite operations

Other requirements

    Tactical disposition in decision making and managing resources
    Logical decision making abilities
    Flexible and dedicated
    Ability to innovate and deliver value to business
    Ability to manage an outsourcing partner to effectively deliver on service level agreements
    Ability to motivate and lead both internal and external partners
    Impeccable integrity and character
    Go-getter
    Communication Skills
     Cost, process and automation Innovation


How to Apply

Click here to apply online


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