Cummins a global power leader, is a corporation of complementary
business units that design,
manufacture, distribute and service engines
and related technologies, including fuel systems, controls, air
handling, filtration, emission solutions and electrical power generation
systems.
Headquartered in Columbus, Indiana, (USA) Cummins employs
approximately 46,000 people worldwide and serves customers in
approximately 190 countries and territories through a network of more
than 600 company-owned and independent distributor locations and
approximately 6,500 dealer locations. Cummins earned $1.66 billion on
sales of $17.3 billion in 2012.
Job Title: Marine Technician – Cummins Nigeria Distribution
Technical
specialist and primary customer support contact to diagnose and execute
complex repairs to engine products at the customer’s site.
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies
the use of specialized tools and follows documented procedures and
policies to diagnose and complete complex repairs at customer site.
Performs
preventative maintenance activities as per documented schedules and
standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches
and develops technicians and/or apprentices and transfers knowledge and
experience to others; may provide work direction; may review repair
plans, parts lists, etc.
Completes required documentation, such as
service worksheets, timesheets, warranty claims, quality documents via
handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure
adherence to all relevant Health Safety & Environmental policies,
procedures and legislation and reports any issues / incidents to site
management and to their supervisor.
Skill Level A
Level II Technician plus:
Ability to train Service Personnel to develop their diagnostic skills
Able to identify opportunities for work process improvements and recommend appropriate action
Able to develop and maintain productive working relationships
Ability to prepare reports providing feedback on service interventions
Able to understand and follow the Technical Support Request ((TSR) process
Skill Level B
Skill Level A plus:
Ability to identify and resolve engine system failures relating to and impacted by component failure
Ability
to guide / coach other service technicians (including non-Cummins
technicians) through complex service interventions and diagnostic issues
Can resolve complex technical problems
Education
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
Experience
Significant field service work experience
Expert level knowledge of and/or experience with engine products
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Job: SERVICE
Primary Location: Nigeria-Rivers-Port Harcourt-Nigeria, Port Harcourt, DBU Trans Amadi
Job Type: Shop
Recruitment Job Type: Technician
How to Apply
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